Associate, Payroll Client Services - Sat–Wed

Confirmed live in the last 24 hours

Remote (Referral Board)

Remote-EMEA

Remote

Posted April 3, 2026

Job Description

About Remote

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

The Position

The Associate, Payroll Client Services provides payroll support and guidance, managing complex multi-country payroll issues and high-volume client inquiries while ensuring compliance and excellent service. The role blends technical payroll expertise with proactive client communication and cross-functional collaboration.

Key Requirements

Experience supporting payroll processing (end-to-end or selected steps) or equivalent support experience.
Solid understanding of payroll fundamentals with working knowledge of regional compliance basics
Experience in client-facing or support roles, with the ability to manage routine inquiries and escalate complex cases when needed.
Strong analytical mindset and attention to detail for reviewing payslips, identifying discrepancies, and supporting issue investigation.
Comfortable working in fast-paced, international environments, with a willingness to learn and adapt.
Strong communication skills: fluent in English, proficient in written and verbal communication, and comfortable using tools such as Slack, Zendesk, and spreadsheets.
Team player who collaborates effectively across departments and contributes to positive team outcomes.
Ability to learn and support multiple payroll-related products, applying product-specific workflows and guidance with support from Specialists (P3).

Key Responsibilities

First-line support: Serve as the initial contact for employee and client inquiries related to payroll, providing clear and timely responses.
Triage incoming support tickets, ensuring accurate routing, prioritization, and timely acknowledgment in alignment with service level agreements (SLAs).
Manage live messaging channels to support employees in real time, escalating issues when necessary.
Multi-product support: Provide frontline support across multiple payroll-related products, following defined procedures and escalating product-specific complexities to Specialists when required.
Regional support: Apply regional payroll requirements independently for standard cases; collaborate with P3 Specialists on complex compliance questions.
Issue handling: Manage routine and moderately complex cases, escalating advanced or high-impact issues to Payroll Specialists or Payroll Operations as appropriate.
Client interaction: Participate in customer calls when support is needed and collaborate with Customer Experience and other teams to deliver a smooth service experience.
Cross-functional collaboration: Work with Payroll Operations, Customer Experience, and other teams to support timely and accurate payroll cycles.
Documentation: Maintain detailed records of inquiries, resolutions, and updates in support tools and contribut