Delivery Manager

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Key Responsibilities:

• Drive the Life and Health program to a successful completion on time and on budget with high quality  
• Manage the various stakeholders from business and IT  
• Develop and maintain road maps and capability development plans  
• Ensure consistency of delivery and architecture across countries  
• Identify program and project vision, objectives and risks  
• Define program and project scope, deliverables and roles and responsibilities in collaboration with stakeholders and business partners  
• Ensure that standard and best practice program and project management processes are applied to consolidate, plan, and execute initiatives with high complexity, risk and often multiple underlying project initiatives.  
• Ensures that appropriate and effective escalation processes are defined.  
• Ensure business priorities are understood.  
• Track service metrics and ensure IT services meet service level requirements.  
• Ensure Program of Work is timely updated and submitted based on the agreed schedule with Finance.  

Key Qualifications:

• College/University Degree preferably in Computer Science, Engineering, Mathematics, Business
• 10+ years of experience in IT with at least 3 years as a Manager
• Proven people management skills and related experience
• Must have software development background 
• Must have enterprise IT experience
• Knowledge and/or experience with Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games
• Experience in managing and coordination for both waterfall and agile development methods in multi-platform and multi-tiered architecture
• Experience of managing 3rd parties and 3rd party delivered services
• Excellent customer facing/customer service skills
• Has the ability to articulate the application architecture for core applications, as well as conceptualize and describe high level data flows between systems
• Knowledge of Changepoint and/or Project Management Tools
• Proven people management skills and related experience 

Core Competencies / Soft Skills: 
Facilitating and coordinating
Leadership
Problem solving
Decision making
Oral and Written communication
Collaborating
Coaching and Mentoring/People Development 
People Management
Customer Service 
Negotiating
Influencing 
Presenting 
Quality Work Standards 
Task Organization 
Positive Working Attitude

Job Category:

IT - Application Development

Posting End Date:

03/06/2026