Client Growth & Success Operations Analyst

Confirmed live in the last 24 hours

Twin Health

Remote, USA

Remote

Posted April 23, 2026

Job Description

Twin Health

At Twin Health, we empower people to improve and prevent chronic metabolic diseases, like type 2 diabetes and obesity, with a new standard of care. Twin Health is the only company applying AI Digital Twin technology exclusively toward metabolic health.

We start by building a dynamic model of each person’s metabolism — drawing on thousands of data points from CGMs, smartwatches, and meal logs — that maps their personal path to better health. Guided by a dedicated clinical care team, our members have lowered their A1C below the diabetes range, achieved lasting weight loss, and reduced or even eliminated medications, all while living healthier, happier lives.

Working here

Our team at Twin Health is passionate, talented, and united by a shared purpose: to improve the metabolic health and happiness of our members. We believe in empowering every Twin to make a meaningful impact for our members, our clients, and each other, while enjoying a supportive, collaborative work environment.

Twin has been recognized not only for our innovation but also for our culture, including: Innovator of the Year by the Employer Health Innovation Roundtable (EHIR), selected to CB Insights’ Digital Health 150, and named one of Newsweek’s Top Most Loved Workplace® .

With more than $100 million raised in recent funding, including a $53 million Series E round in 2025 led by Maj Invest, and a $50 million investment in 2023 led by Temasek, Twin is scaling rapidly across the U.S. and globally. Backed by leading venture firms like ICONIQ Growth, Sequoia, Sofina, Temasek, and Peak XV, we are building the most impactful digital health company in the world.

Join us as we reinvent the standard of care in metabolic health.

Opportunity

We are seeking a highly analytical, systems-driven CGS Operations Analyst to serve as the operational backbone of the Client Growth & Success organization. This role owns the infrastructure, reporting, workflows, and enablement systems that power how CGS operates from renewals and expansion planning to leadership reporting, client performance insights, and process automation.

This individual will sit at the center of cross-functional execution, partnering with Analytics, Finance, Marketing, Product, Onboarding, and Operations to ensure CGS delivers scalable, data-driven client lifecycle management. Success in this role means transforming complex operational needs into streamlined systems that improve visibility, forecasting, execution, and client outcomes.

Responsibilities

CGS Operations & Lifecycle Support

Own operational workflows supporting renewals, upsells, and expansion planning.
Build and maintain leadership portfolio reporting to track renewals, pipeline progress, client health, and performance metrics.
Manage internal Monthly Business Review (MBR) reporting and SLT preparation.
Analyze operational performance to identify trends, risks, and opportunities for improvement.
Support forecasting, pipeline management, and resource planning for existing accounts.
Drive escalation management and resolution of critical operational issues.
Develop and maintain onboarding materials and training tools to accelerate new-hire ramp and drive consistent CGS best practices.

Systems & Tooling Ownership

Own Salesforce (SFDC) workflow enhancements and ongoing CGS maintenance.
Partner with Finance to ensure accurate ACV tracking across all client opportunities.
Collaborate with Analytics to support transition to LightDash as the primary reporting platform.
Ensure client-facing data is accurate, timely, and actionable.
Work with Twin Operations to automate CGS operating frameworks into Jira.
Define and maintain standardized documentation, storage, and naming conventions.
Establish system maintenance requirements and coordinate with development teams.

Reporting & Analytics Enablement

Partner with Analytics to produce accurate reporting and performance dashboards.
Manage down-market client reporting and future automation initiatives.

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