About the role
What will you do
We are seeking a dedicated and skilled Technical Support Specialist with expertise in HVAC systems and controls. This role is pivotal in ensuring that our customers derive maximum value from our Connected Offerings products and services. The ideal candidate will have strong technical acumen, excellent customer relationship skills, and a proactive approach to problem-solving.
How will you do
Serve as a subject matter expert in Connected Offerings products, ensuring a thorough understanding of features and functionalities.
Provide comprehensive training to customers via web and teleconferences, equipping them with the tools to maximize system utilization.
Take ownership of outcomes by responding promptly to customer needs, ensuring satisfaction and retention.
Resolve technical issues related to networking, gateways, modems, and server configurations, maintaining a high standard of professionalism.
Collaborate with internal teams to address complex customer challenges, sharing insights for continuous improvement.
Foster collaboration by working with diverse teams, ensuring customer success and organizational alignment.
Maintain detailed records of customer interactions and solutions within Salesforce to ensure transparency and knowledge sharing.
What we look for
Minimum 3 years of experience in technical support, engineering, or a related field, with a focus on HVAC systems.
Strong understanding of networking principles and cybersecurity practices concerning edge hardware and cloud environments.
Excellent communication skills with the ability to lead training sessions and present information effectively.
Demonstrated ability to work independently, prioritize tasks, and maintain a proactive customer-oriented approach.
Proficiency in tools such as Salesforce, Word, PowerPoint, and Excel.
Aplyr's read
Johnson Controls excels in optimizing building efficiencies, attracting engineers and technicians focused on innovative solutions in HVAC and security systems.
What's promising
- •Strong focus on energy efficiency aligns with global sustainability trends.
- •Diverse roles in engineering and technical fields offer career growth.
- •Global presence provides opportunities for international work experience.
What to watch
- •Complex organizational structure may slow decision-making processes.
- •Highly competitive industry with constant technological advancements.
- •Limited public information about employee satisfaction and work-life balance.
Why Johnson Controls
- •Pioneers in integrating smart technology for building management.
- •Offers specialized roles in HVAC and security systems engineering.
- •Strong commitment to sustainability through innovative building solutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Johnson Controls
Johnson Controls is a global leader in building technologies and solutions, providing products and services that optimize energy and operational efficiencies of buildings.
