Manager, Vendor Management (IC)

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Responsible for providing support to Vendor Management, Finance, and Specialty. Manage all aspects of vendor monthly KPI review, setting AHT goals, and support all Request for Proposal (RFP) for outsourced vendors. Responsible for performing data analysis of vendor performance, spend, cost estimates and projects and do Ad Hoc analysis as requested. Oversight of the invoice validation and process.

Financial Analysis

• Perform complete cost impact analysis for changes made in workflow processes
• Prepare and provide spend analysis to consultants, peers and leadership as requested
• Complete monthly analysis of new hire training spend, vendor charges and miss lock penalty charges for accuracy and for discussions with vendors
• Provide Ad Hoc analysis as requested
• Provide data analysis on budget spend vs forecast with insights and trends
• Develop scorecards and validation process
• Perform data analytics/financial modeling on savings opportunities/affordability for new initiatives
• Track monthly spend, trends, mitigation plans

Vendor Monthly Performance Goals

• Develop and Maintain monthly Service Level (KPI) files and Dashboards
  • Facilitate meetings with Vendors and Leadership to discuss missed goals
  • Validate if vendor penalties are due
  • Track waived penalties
• Develop and maintain monthly vendor comparison and onshore and offshore comparison files for Senior Leadership visibility
• Track monthly missed forecast and fees paid
• Quarterly AHT Goals
  • Request vendor quarterly goals with backup data to support validation
  • Do a full analysis of each vendor’s proposed AHT goal vs. budgeted, forecasted and trending actuals by line of business. When needed provided vendors feedback on where CVS requires revision to goal.
  • Facilitate Quarterly AHT goal setting meeting with vendors where needed and track goal discussions.
  • Obtain approval of goals from vendors and CVS.
  • Distribute updated goals

Invoicing

• Oversee the complete process of invoice validation, approval, and invoice processing
• Oversee the Invoice Processing team
  • Review invoice validation process and approve as necessary
  • Oversee invoices are approved and submitted for payment within the MSA terms
  • Oversee all files related to invoice tracking, validation, and accruals are maintained and audit ready
• Develop estimate, invoice validation files, and process for new vendors
• Continue to enhance the invoice validation process
  • Work with vendor to improve backup documentation
  • Make continuous improvement to validation templates
  • Continue to develop teams skills for validation
• Review all invoices to identify reoccurring issues that prevent invoices approval and delays payment
• Identify area in vendor invoice calculation that require additional discussion with processing team and vendor that could result in credit
• Review monthly invoice errors, research root cause and work with vendor to resolution any errors or discrepancy identified invoices and track credits issued
• Review weekly and monthly estimates for discrepancies and work to resolve prior to being invoiced

Support

• Support Vendor Management, Finance and Specialty
  • Maintain vendor pricing, location, and contract files for distribution
  • Track Ramp planned spend
  • Prepare cost analysis of unplanned expenses and provide to finance for visibility

Vendor Contract Management

• Support drafts of SOW/Change Order
  • Work with Vendor to obtain pricing change or other requirements
  • Work with Stakeholders to validate current requirements for training, quality, staffing and forecasting are included
  • Facilitate meetings with Vendors and Business Owners to negotiate requirements as needed
  • Obtain projected call volumes, training and prepare estimated budget
  • Prepare final SOW draft
• Engage with Leadership and Business Owner for review and approval as needed
• Support the preparation of documents and input for bid request
• Work with VMT and Sourcing Procurement to ensure accuracy of information shared
• Participate in all calls and meetings related to RFP
• Prepare documents with a consolidation of bid data
• Attend face to face meeting and/or site visits
• Complete cost analysis to compare cost and pro and con for each vendor
• Prepare best and final bid documents for senior leadership
• Contribute to the decision of the final selection
• Prepare any SOWs that result from business awarded as needed

Required Qualifications:

• 3-5 years of experience identifying, analyzing and resolving complex problems taking into account a variety of factors and business partners needs
• Capability to take a leadership role to work with senior leadership internally and externally to resolve billing issues, on process improvements, for contract negotiation or any other task that may be assigned. Superior analytical skills, quantitative skills, logic and problem solving skills Ability to interpret and make inferences from data with narrow turn-around times
• Demonstrated success dealing with ambiguity or uncertainty and ability to learn on the fly to understand and solve new problems High level of independent judgment and initiative required
• Ability to communicate effectively in a manner that is clear, logical and consistent with peers and senior leadership
• Excellent interpersonal skills, including the ability to interact and influence at all levels of the organization
• Highest level of attention to detail and the ability to manage multiple projects simultaneously, adjusting priorities as needed and meeting deadlines
• Advanced Microsoft skills; Excel, Visio, Outlook, Word, PowerPoint, and Access
• Experience with PowerBI
• Ability to travel if needed

Preferred Qualifications: 

• Knowledge of SAP, Ariba, Tableau
• Advanced in Microsoft Office

Education:  Bachelors Degree or equivalent experience required

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.