Sales Support Consultant

Career Area:

Sales

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Sales Support Consultant is a hybrid product and commercial role focused on enhancing aftermarket product performance and improving commercial effectiveness across assigned territories. Working closely with dealers, sales teams, and internal product groups, the role drives customer value, supports omni-channel and e-commerce initiatives, and delivers insights that enable both near‑term results and long‑term regional growth. [Coverage Territories/Countries:  SEA, India, Indonesia. 30% Travelling.]

Role Definition
Supports achievement of the business plan by monitoring the business and generating recommendations that contribute to both the short-term and long-term initiatives of these plans.

Qualifications

▸Bachelor’s degree in Engineering, Business, or related field
▸3+ years’ experience in product, commercial, or sales support roles
▸Experience working with dealers and regional stakeholders
▸Knowledge of aftermarket products and pricing programs
▸Exposure to e‑commerce or omni‑channel initiatives preferred

Preferred Certifications

▸Project Management
▸Commercial, sales, or marketing certifications
▸E‑commerce, digital, Lean, or Six Sigma certifications

Responsibilities

▸Drive collaboration with product groups, sales teams, and dealers to deliver customer solutions that optimize product value, pricing, and profitability.
▸Identify business plan gaps and proactively capture incremental revenue opportunities through targeted commercial actions.
▸Manage product and commercial performance across the territory by monitoring demand trends, PINS data, and customer needs, and resolving issues impacting sales or margins.
▸Expand dealer and customer engagement by identifying growth opportunities and accelerating adoption of products and services.

Skills & Competencies
Customer Focus (Extensive Experience)

▸Delivers customer solutions that maximize product value and business outcomes.
▸Builds strong, trust‑based dealer relationships through consistent execution and engagement.
▸Anticipates customer needs and proactively drives improvements to exceed expectations.
▸Uses customer feedback and satisfaction metrics to continuously enhance offerings and service.

Industry Knowledge (Working Knowledge)

▸Demonstrates solid understanding of industry products, trends, and regulatory factors.
▸Applies market and industry insights to support product and commercial decisions.
▸Understands how the role contributes to overall business and industry performance.

Decision Making & Critical Thinking (Working Knowledge)

▸Analyzes data and business inputs to support sound commercial and product decisions.
▸Identifies risks, priorities, and alternatives to address business challenges effectively.
▸Applies structured problem‑solving approaches to improve outcomes.

Effective Communication (Working Knowledge)

▸Communicates clearly and effectively with technical, commercial, and dealer audiences.
▸Delivers presentations and written communications aligned to business objectives.
▸Actively listens and adapts messaging to drive alignment and action.

Negotiation (Basic Understanding)

▸Applies foundational negotiation principles in pricing and commercial discussions.
▸Builds rapport and trust in internal and external engagements.
▸Operates within company policies and commercial guidelines.

Relationship Management (Working Knowledge)

▸Maintains productive relationships with dealers, customers, and internal stakeholders.
▸Monitors satisfaction levels and proactively addresses issues impacting performance.
▸Clearly understands roles, responsibilities, and expectations in business partnerships.

Business Development (Basic Understanding)

▸Identifies growth opportunities and potential markets for products and services.
▸Supports initiatives that expand product penetration and revenue opportunities.
▸Understands core elements of business development and growth planning.

Value Selling (Basic Understanding)

▸Articulates product and solution value, linking benefits to customer needs.
▸Supports value‑based selling approaches versus transactional product selling.
▸Documents and supports proposed customer solutions and business cases.

If you are interested in joining our team, please apply using an English version of your CV. We look forward to meeting you!

Bangkok Office:
111 True Digital Park West, Unicorn Building, 10th floor,
Unit 1010-1013, Sukhumvit Road, Bangchak, Phra Khanong,
Bangkok, Thailand 10260

About Caterpillar 
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. 

This position requires working onsite five days a week.

 

Visa Sponsorship is not available for this position.

Posting Dates:

March 31, 2026 - April 14, 2026

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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