At TalkTalk, data drives everything we do — and this role sits right at the heart of it.

Join us as we embark on an exciting new chapter in our brand-new office at Circle Square, Manchester.

As a Senior Insights Analyst, you’ll join our Consumer Insights Team, part of the wider Data & Insights function, working closely with colleagues across Data Engineering, Reporting, Data Science and Digital Analytics. Together, these teams unlock the full potential of our data — with Consumer Insights playing a critical role in turning complex information into meaningful insight that shapes strategy and deepens our understanding of customer behaviour.

This is a highly visible role with real influence, where your insights will directly support decision‑making at every level of the business — including the C‑suite.

What You’ll Be Doing

Delivering Impactful Insights

• Produce high‑quality, actionable insights across key operational and commercial metrics

• Support supplier reconciliations, dispute resolution and P&L control frameworks

• Analyse digital product changes, experiments and trials to assess performance and impact

• Conduct user requirement analysis and define the most effective analytical approaches

• Partner with Data Engineering to resolve data issues and ensure data quality and integrity

• Identify, articulate and measure opportunities for business value creation

• Clearly communicate insights and recommendations to a wide range of stakeholders, including senior leadership

• Empower decision‑makers with timely, comprehensive and compelling analysis

Stakeholder Collaboration

• Build and maintain strong relationships with senior stakeholders across the business

• Confidently influence decision‑making through insight, storytelling and commercial understanding

• Work cross‑functionally to ensure insights are practical, relevant and outcome‑focused

Supporting Team Development

• Drive continuous improvement in analytics techniques, tools and ways of working

• Support the delivery of wider Insight & Analytics projects and objectives

• Contribute to a high‑performance, data‑driven team culture

• Mentor and support junior colleagues in the delivery of insightful, high‑quality analysis

What You’ll Bring

Technical & Analytical Expertise

• Strong technical capability, with excellent SQL skills and high proficiency in MS Office

• Experience working with large, complex datasets

• Familiarity with Databricks and Azure (preferred)

• Demonstrated experience interpreting and consolidating data from multiple sources

• Proven track record of delivering insights that influence strategic decisions

Commercial & Communication Skills

• Strong storytelling ability, translating data into clear, actionable recommendations

• Commercial awareness and a solid understanding of business value creation

• A critical thinker with a structured, problem‑solving mindset

Leadership & Mindset

• Confidence working with senior stakeholders and cross‑functional teams

• Self‑motivated, ambitious and driven to make a tangible business impact

• Experience supporting and developing junior colleagues