About the role
SK
Podpora používateľov zdravotníckych informačných systémov v prostredí ambulancií, polikliník a nemocníc.
Analýza požiadaviek a pripomienok zákazníkov, identifikácia problému a návrh vhodného riešenia.
Telefonická a online technická pomoc pri riešení problémov so softvérom.
Vykonávanie servisných činností (vzdialene aj u zákazníka na mieste):
- inštalácia a konfigurácia zdravotníckych informačných systémov,
- inštalácia a základná konfigurácia Windows sietí,
- školenia používateľov v oblasti používania informačného systému.
Vedenie písomnej dokumentácie o prijatých požiadavkách a spôsobe ich riešenia v interných systémoch spoločnosti (ticketovací systém, CRM a pod.).
Tvorba a aktualizácia používateľskej dokumentácie a návodov pre zákazníkov.
Spolupráca s internými tímami pri riešení zložitejších technických problémov a pri zlepšovaní funkcionalít IS.
EN
User support for healthcare information systems in the environment of doctors’ offices, outpatient clinics, and hospitals.
Analysis of customer requests and feedback, identification of issues, and proposal of appropriate solutions.
Telephone and online technical assistance in resolving software-related problems.
Performance of service activities (remotely and on customer premises), including:
-installation and configuration of healthcare information systems,
-installation and basic configuration of Windows networks,
-user training in the use of the information system.
Maintaining written records of received requests and their resolution in the company’s internal systems (ticketing system, CRM, etc.).
Creation and updating of user documentation and manuals for customers.
Cooperation with internal teams in resolving more complex technical issues and improving information system functionalities.
Aplyr's read
CompuGroup Medical is a key player in healthcare IT, attracting professionals passionate about leveraging technology to improve healthcare efficiency.
What's promising
- •CompuGroup Medical offers innovative healthcare software, enhancing provider efficiency.
- •The company provides diverse career opportunities across IT and healthcare sectors.
- •Strong focus on technology-driven solutions attracts tech-savvy professionals.
What to watch
- •Limited public information about company culture and employee satisfaction.
- •Rapidly evolving healthcare IT landscape may pose adaptation challenges.
- •Potential language barriers due to international roles requiring specific language skills.
Why CompuGroup Medical
- •CompuGroup Medical specializes in healthcare-specific IT solutions, unlike generic tech firms.
- •The company has a significant presence in European healthcare IT markets.
- •It offers roles requiring specialized knowledge in medical coding and healthcare management.
Aplyr’s read is generated by AI from public sources. Was it useful?
About CompuGroup Medical
CompuGroup Medical US is a leading provider of healthcare software solutions, focusing on enhancing the efficiency of healthcare providers through innovative technology.
