About the role
Act as the primary point of contact for billing and collection inquiries from internal and external business partners
Research and resolve a variety of complex internal and external inquiries
Efficiently and accurately perform moderate to complex Accounts Receivable activities, including but not limited to billing, cash application, reconciliation, customer research, and exception activities for all lines of business supported
Create, review, and recommend necessary documents to generate customer billing
Provide accurate and complete information to business partners and customers and assist them in understanding the billing and collection process
Use a data-driven approach in resolving billing disputes and payment issues through the analysis and review of information, and provide alternate solutions
Resolve outstanding aging balances for accounts, using knowledge of business systems and their relationship to billing and collections
Execute internal and external collection activities to maximize cash flow and ensure compliance with company policy, procedures, and financial controls
Recommend billing adjustments, write-offs, and customer refunds to management, ensuring documentation is prepared for review and approval
Prepare timely and accurate billing and reconciliation reports as needed
Identify at-risk customers based on established triggers
Coordinate with customers, Sales, Management, and other key business partners to problem-solve issues impacting billing and receivables strategies
Analyze customer requirements, provide education on capabilities, and, in collaboration with account team, provide recommendations for structure, membership, and billing to support complex requirements and performance standards
Identify, document, and track trends that may be symptomatic of larger system or process issues; escalate to the appropriate contacts and work with leadership to develop solutions
Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures
Help onboard and mentor new teammates and flex as needed to support the business need
Job Specifications
Typically has the following skills and abilities:
Two to four years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues
Bachelor’s degree in Accounting, Finance, or related field preferred
One year of experience working in an ERP based Accounts Receivable environment preferred
Active Accounts Receivable Specialist Certification preferred
Solid understanding of basic accounting principles, familiarity with SAP preferred
Strong problem-solving skills, basic accounting principles knowledge, documentation skills, research and resolution skills, data analysis and multi-tasking skills
Critical thinking and analytical, with a solution-oriented approach to work
Ability to perform detailed work with numerical data, analyze data, oversee assigned tasks and projects, make informed decisions, and meet tight deadlines
Excellent communication and interpersonal skills to effectively communicate with internal and external business partners
Proficient in MS Office applications and using data to provide reports that are clear, complete, and understood by both finance and operations audiences
Must be available to work within the full range of division hours of operation
Clean credit history as reported by credit report
#LI-VISIONCARE
Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.
Salary Ranges: $17.85 - $28.88VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.
Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.
We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.
As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.
Aplyr's read
VSP Vision is a key player in vision care insurance, attracting professionals in sales, analytics, and technology who seek to innovate in healthcare services.
What's promising
- •VSP Vision offers comprehensive vision care insurance, ensuring job stability in a crucial healthcare sector.
- •The company provides diverse roles, from sales to technology, appealing to a wide range of professionals.
- •VSP Vision's focus on innovation in vision care services offers growth opportunities in a niche market.
What to watch
- •The insurance industry is heavily regulated, which can limit flexibility and innovation.
- •Competition from other vision care providers may pressure profit margins and market share.
- •Limited public information about the company culture and employee satisfaction could be a concern for job seekers.
Why VSP Vision
- •VSP Vision is a leader in vision care insurance, distinguishing itself in a specialized healthcare niche.
- •The company integrates technology with healthcare, providing unique opportunities for tech-savvy professionals.
- •VSP Vision's extensive network of providers enhances its service offerings, setting it apart from competitors.
Aplyr’s read is generated by AI from public sources. Was it useful?
About VSP Vision
VSP Vision Care is a leading provider of vision care insurance and services in the United States, offering a range of vision benefits and eyewear solutions.
