Client Value Manager (Ft Myers or Irving)

The Client Value Manager (CVM) conducts client interviews to capture objective, first-hand client value statements and feedback, including both realized value and opportunities for improvement in order to create high-quality, actionable Voice of Client (VoC) Insights that strengthen value articulation, inform renewal strategy, position accounts for retention and growth, and drive enhancements to the overall client experience. By capturing first-hand client value statements for GRP accounts, this role directly contributes to individual and account-level retention and growth. Insights gathered will be used to strengthen value articulation and inform account renewal strategies. Through the generation of actionable VoC Insights, the CVM will drive enhancements to the client experience. Additionally, identifying risks and driving mitigation efforts will help make the standard better across the organization. Internally, the CVM will develop and foster partnerships with stakeholders to identify opportunities to engrain VoC in decision-making and workflows. The role also requires effective collaboration with Sales and Service teams to drive risk mitigation efforts, as well as broad collaboration on cross-functional initiatives.

Major Responsibilities / Accountabilities

• Work collaboratively with Global Retention Programs to schedule and conduct client interviews, prioritizing C-Level and Guided interactions.

• Identify the top 3 C-Level priorities for GRP accounts.

• Innovate interview approaches to align to organizational priorities, including C-Level, New to Role, and unengaged clients, synthesizing insights to help the business establish and develop trust-based, value-added relationships with C-Level executives.

• Identify and escalate individual and account-level risks.

• Partner with Sales and Service teams to drive risk mitigation efforts and leverage these learnings to elevate standards across the organization.

• Create high-quality and actionable VoC Insights for internal stakeholders.

• Achieve operational excellence in CVM Program execution, specifically meeting SLAs with a strong emphasis on data quality and governance.

• Proactively participate in pilots for continuous program improvement by ideating, testing, and deploying new mechanisms to increase the visibility of VoC across the organization.

• Contribute to targeted VoC efforts to support critical strategic efforts, and actively participate in cross-functional projects within Global Retention Programs.

Education & Professional Experience

• Bachelor's Degree or equivalent; Masters a plus

• 2-4 years of professional experience in services required

• 1+ years’ experience having technical, needs-based discussions with clients at major organizations

• 1+ years’ experience in completing analysis or problem solving 

• Individuals with experience working in the IT industry are strongly preferred

• Demonstrated experience in having used interpersonal and communication skills to work collaboratively with a variety of stakeholders, including clients

Technical/Professional Skills & Competencies

• Knowledge of information technology and/or Gartner’s product portfolio strongly preferred

• Excellent client focus and ability to build rapport

• Ability to probe on value delivery, and to capture value through active listening and rapid, diligent notetaking

• Strong organizational skills; ability to prioritize multiple items, and work across multiple team members

• Strong problem solving and analytical skills with ability to translate them into actionable plans

• Demonstrated ability to conceptualize solutions to influence different stakeholders

• Ability to work with, influence and manage resources from different organizations

• Ability to synthesize ideas into simple, concise statements and clearly present and articulate ideas 

• Proficient in MS Office suite, including Excel and PowerPoint

• Excellent critical thinking, analytical and problem-solving skills

• Drives collaboration and is a strong team player

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our vast, virtually untapped market potential offers limitless opportunities – opportunities that may not even exist right now – for you to grow professionally and flourish personally. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 72,000 USD - 100,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO, a 401k match up to $7,200 per year, the opportunity to purchase company stock at a discount, and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:109490

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