Business Office Manager-Concierge

McKay Creek Assisted Living in Pendleton, Oregon, is seeking a Business Office Concierge to lead its reception and clerical functions!

Our senior living community is comprised an assisted living with 44 residents. The Business Office Concierge serves 40 hours a week. A successful candidate can expect a salary of $21.00-24.00/hour and full-time benefits with PACS. The Business Office Manager directly reports to the Executive Director.

Business Office Duties
• Acts as the primary point of contact for office-related administrative needs across all departments.
• Ensure all personnel files and resident financial records are audit-ready and compliant with state regulations at all times.
• Obtain deposits for new move ins.
• Maintain census and report status changes.
• Obtain managed care and Medicaid authorizations including bed holds.
• Coordinate with Case Managers regarding census and billing.
• Participate in billing and payment processes including preparing bank deposits, and handling and reconciling petty cash.
• Generates monthly billing statements, including AR/AP reports and duties.
• Undertake collection activity for bad debts.
• Responsible for assisting in the recruiting, hiring, and onboarding processes.
• Handles payroll functions for the community.
• Responsible for tracking employee credentials, annual education, and other learning tasks through the learning system.
• Performs quarterly QAPI audits.
• Orders administration supplies as needed or directed by the executive director.
• Communicates and partners with Executive Director to track spending and stay in budget.
• Partners with the health services leadership to coordinate resident transportation services to offsite health services appointments.
• Other administrative or clerical duties as assigned.
Hospitality-Concierge Duties
• Greet and welcome patients, clients, and other visitors with a friendly and positive demeanor.
• Answer telephone calls and take messages or forward calls.
• Check visitors in and direct or escort them to specific destinations.
• Inform other employees of visitors’ arrivals and cancellations.
• Maintain visitor sign-in log.
• Handle incoming and outgoing mail
• Schedule appointments and maintain meeting room bookings.
• Maintain and tidy the concierge area.
• Agree not to disclose residents’ protected health information and promptly report suspected or
known violations of such disclosure to the Executive Director.
• Maintain the confidentiality of all resident care information including protected health information. Report known or suspected incidents of unauthorized disclosure of such information.
• Perform other duties as assigned.

Qualifications

Education and/or Experience

• High school diploma or equivalent.

• Strong understanding of senior living billing and payment.

• Proficient in Microsoft products computer skills.

• Experience with Senior Living billing software (e.g. Point-Click-Care) is preferred.

• Preferable one-year experience in a long-term care community.  

Language Skills

• Ability to read technical procedures.  

• Ability to read and comprehend policy and procedure manuals.  

• Ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.

Reasoning Ability

• Ability to solve practical problems.  

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Certificates, Licenses, Registrations

• Knowledge and experience with PCC (Point-Click-Care) preferred.

Physical Demands  

The essential functions of this position require the following physical abilities: Prolong use of computer. Standing and /or walking very frequently.  Sitting occasionally.  Reaching with hands and arms frequently, pushing/pulling very frequently. Talking and /or hearing very frequently.  Tasting and /or smelling very frequently.  Lifting up to 50 pounds frequently. Climbing, balancing, stooping, kneeling, crouching or crawling occasionally.  Close, distance, color, peripheral, and depth perception in vision: ability to adjust focus.    

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually low to moderate.

Additional Information

Note: Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons.  The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.