Manager - Operations
Confirmed live in the last 24 hours
Zinnov
Job Description
About Zinnov
Zinnov is a global management consulting firm that helps organizations make decisions that actually get used — and deliver results that matter. For over two decades, we’ve partnered with leading enterprises, high-growth technology companies, and investors to answer some of the toughest questions they face:
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Where should we invest?
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How do we scale globally?
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What capabilities will win in the next decade?
Our work shapes market entry strategies, global operating models, M&A decisions, and long-term growth bets. We’re known for being data-led, execution-focused, and outcome-driven — not opinion-heavy slideware.
At Zinnov, how you work matters as much as what you deliver. We value independent thinking, crisp communication, and early ownership. With 450+ professionals across 10 global offices, we work across industries including Digital Services, ER&D, Enterprise Software, Semiconductors, Healthcare, BFSI, Automotive, Media & Telecom, and Private Equity.
Zinnov isn’t for everyone. It’s for people who want steep learning curves, honest feedback, and the chance to see their work influence real business decisions — not just presentations.
Why Globalisation Excellence (GE)
Zinnov’s Globalisation Excellence (GE) practice helps enterprises build and scale Global Capability Centers (GCCs) end-to-end — from Design & Discovery to Build, Scale, and Run.
In GE, you don’t work in silos. You:
- Own complex, end-to-end client journeys
- Work across GCC advisory, managed services, and BOT / outsourcing models
- Influence leadership decisions that shape long-term talent and operating strategies
This is where strategy meets execution — and where talent plays a defining role.
About the Role
As Manager - Operations, you will own and drive day-to-day support operations across Zinnov’s client environments, ensuring seamless execution across procurement, facilities, vendor management, and administrative services. This role is critical to enabling stable, compliant, and cost-effective operations at scale.
You will partner closely with client stakeholders, internal project teams, and finance to bring structure, visibility, and execution rigor to operational workflows. This is a role for someone who combines hands-on operational leadership with strong governance, vendor management, and process improvement capability.
What You’ll Do
Operations Ownership & Service Delivery
- Own end-to-end support operations across client environments and locations
- Ensure smooth day-to-day functioning with minimal escalations and predictable service delivery
- Provide technical and logistical support for administrative and operational activities as required
Procurement & Vendor Management
- Drive procurement across IT, real estate, facilities, office supplies, events, and branded materials (goodies)
- Own vendor onboarding, performance tracking, service quality, renewals, and issue resolution
- Ensure vendor compliance with contractual, service, and policy requirements
Financial Coordination & Cost Governance
- Coordinate payment processing with complete and accurate documentation
- Maintain trackers and reports to monitor client-wise costs and operational expenses
- Prepare operational budgets, track actuals, highlight variances, and drive cost visibility
Process Rigor & Continuous Improvementgoaidatadesign
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