About the role
Chiller Remote Service Lead
What You Will Do
As a Chiller Remote Service Lead, you will play a key role in delivering advanced virtual refrigeration and chiller services across the UK. You will build strong customer relationships by deeply understanding our HVAC service model and each customer’s specific operational needs. Working closely with an international team of Solution Engineers, you will support preventive, proactive and predictive maintenance strategies while helping shape the future of digital services, including artificial intelligence and machine learning–enabled diagnostics. The role involves regular customer interaction, remote analysis and on-site engagement when required.
What We Offer
• Competitive salary
• 25 days annual leave plus bank holidays
• Pension scheme
• Private healthcare and Life insurance
• Employee Assistance Programme
• Employee referral scheme
• Employee discounts
• Cycle to Work scheme
• Discounts on Johnson Controls products
• Ongoing training and career development opportunities
• Supportive, collaborative and safety-driven culture
How You Will Do It
• Review the Connected Equipment Portal, analyse performance data and produce reports and recommendations for customers and internal teams
• Diagnose complex refrigeration and chiller systems remotely and on site
• Deliver virtual, advanced and innovative refrigeration services
• Carry out preventive, proactive and predictive maintenance activities, including detailed troubleshooting
• Provide feedback on chiller serviceability and Connected Equipment Portal functionality
• Collaborate with field service teams and support the connection and commissioning of refrigeration systems
• Develop area-specific playbooks for virtual service delivery
• Advise customers using system data and site assessments, proposing upgrades, retrofits and improvements
• Support sales teams with technical recommendations
• Communicate clearly with internal and external stakeholders to ensure high customer satisfaction
• Coordinate with local support centres when issues arise
• Plan and deliver training on virtual chiller diagnostics and digital tools
• Contribute to the OpenBlue platform roadmap and continuous improvement initiatives
What We Are Looking For
Required
Strong knowledge of HVAC chillers and chiller systems, building automation and energy management systems
Solid experience maintaining, diagnosing, and troubleshooting HVAC chillers and chiller systems
Ability to resolve complex technical issues and engage confidently with customers
Good IT skills and confidence using digital platforms and apps
Willingness to travel within the UK
Beneficial
Knowledge of industrial refrigeration
Experience maintaining, diagnosing, and troubleshooting industrial refrigeration systems.
Experience with remote or virtual diagnostics
Knowledge of vibration, oil, refrigerant or motor current analysis
Exposure to AI- or data-driven maintenance solutions
Training or mentoring experience
About Us
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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Aplyr's read
Johnson Controls excels in optimizing building efficiencies, attracting engineers and technicians focused on innovative solutions in HVAC and security systems.
What's promising
- •Strong focus on energy efficiency aligns with global sustainability trends.
- •Diverse roles in engineering and technical fields offer career growth.
- •Global presence provides opportunities for international work experience.
What to watch
- •Complex organizational structure may slow decision-making processes.
- •Highly competitive industry with constant technological advancements.
- •Limited public information about employee satisfaction and work-life balance.
Why Johnson Controls
- •Pioneers in integrating smart technology for building management.
- •Offers specialized roles in HVAC and security systems engineering.
- •Strong commitment to sustainability through innovative building solutions.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Johnson Controls
Johnson Controls is a global leader in building technologies and solutions, providing products and services that optimize energy and operational efficiencies of buildings.
