About the role
Role Overview:
We are looking for a dynamic CST Associate for a blend of voice and non-voice processes. The role involves handling customer interactions across multiple communication channels.
Key Responsibilities:
Handle inbound and outbound customer callsRespond to customer queries via email, chat, and other digital platformsProvide accurate information on products, services, and policiesTroubleshoot issues and escalate when requiredMaintain professionalism and ensure customer satisfactionDocument interactions and follow up as neededCollaborate with internal teams to improve service qualityMeet KPIs and SLA targetsAdhere to company policies and processes
Skills & Qualifications:
2–4 years of experience in voice and non-voice customer serviceManage multiple chats/emails/calls simultaneouslyExcellent communication skills in English (written and verbal)Strong problem-solving abilitiesAbility to multitask efficientlyFamiliarity with CRM tools is an advantageComfortable working in a fast-paced environmentWillingness to work rotational shifts (6 days/week)Good interpersonal and teamwork skillsCandidates with hands on experience on AI tools would be preferred.
Office Location:
Aplyr's read
Paytm is a pioneering force in India's digital payments landscape, attracting talent interested in fintech innovation and financial inclusion for millions.
What's promising
- •Paytm's platform facilitates seamless digital payments and financial services for millions in India.
- •The company promotes financial inclusion through diverse services like loans and insurance.
- •Paytm's significant market presence offers opportunities for career growth in fintech.
What to watch
- •Intense competition in India's fintech sector may pressure Paytm's market share.
- •Regulatory changes in digital finance could impact Paytm's operations.
- •High employee turnover in collections roles suggests potential job dissatisfaction.
Why Paytm
- •Paytm's comprehensive service range extends beyond payments to include financial products.
- •The company has played a key role in India's shift towards a cashless economy.
- •Paytm's integration of multiple financial services under one platform is unmatched in the region.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Paytm
Paytm is a leading digital payments and financial services platform in India, offering a wide range of services including mobile recharges, utility bill payments, and financial products like loans and insurance. The company has significantly impacted the digital economy by promoting cashless transactions and providing financial inclusion to millions of users.
