Learning and Business Operations Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Are you an agile team player who loves to keep operations running smoothly while looking for ways to optimize them? We are looking for a forward-thinking Learning and Business Operations Specialist to reinforce and support our existing team.

In this role, you will step into an established environment to support our daily business, manage critical workflows, and help us maintain a high-quality learning landscape. If you are flexible, open to new technologies like AI and automation, and love looking "outside the box" to solve problems, you will fit right into our team!

Key Responsibilities

Learning Operations and Management

• End-to-End Training Management: Assist the team in organizing and coordinating for both local and global product and non-product trainings with a strategic eye on business impact. Act as a key problem-solver and communicate efficiently with all involved stakeholders.

• GCS Training Management: Assist the team in managing all coordination and governance for the global GCS training matrices in the Training Solution Tool. Act as a reliable point of contact for GCS leaders and learners, helping maintain compliance.

• LMS & Tool Landscape Management: Take over and support the maintenance of our learning catalog and the broader tool landscape, ensuring everything remains accurate and up-to-date.

• Global Compliance: Apply a broad understanding of global learning processes, compliance standards, and quality guidelines to support daily team operations.

Content and Data Operations

• Workflow Management (DiaDoc): Set up and manage timely signature workflows for regulatory-relevant documents within our electronic Document Management System (eDMS) according to required specifications

• Quality & Review: Review and modify documents with high accuracy, ensuring top-tier quality for all metadata entries in the eDMS.

• Subject Matter Expert: Act as the primary point of contact for all eDMS-related inquiries, serving as a trusted partner and advisor for the entire GCS organization

• Order & Ticket Management (Rexis): Create and process Change Orders and Work Orders within our IT system Rexis.

• Modification Tracking: Issue work orders based on modification labels and take ownership of monitoring everything within the Modification Fulfillment Report.

Your Mindset:

• Agile & Flexible: You adapt smoothly to shifting priorities, keep a clear overview of complex details, and enjoy supporting an established team.

• Tech-Savvy & Innovative: You are genuinely interested in modern workplace tools, specifically AI and process automation, to optimize operational workflows.

• Strategic & Solution-Oriented: You combine strong problem-solving skills with a high standard for data quality and stakeholder communication.

Your Experience & Education:

• High school diploma / intermediate school diploma combined with completed commercial vocational training (or equivalent qualification).

• At least 2–3 years of experience in training coordination, learning operations or data management

• Proven technical proficiency in Cornerstone (LMS) and managing interconnected learning tools.

• Practical experience (or strong adaptability) in workflow tools and IT ticketing systems (experience with DiaDoc or Rexis is a strong plus).
  
  ​Apply now with your CV and let us know how your experience and agile mindset make you the ideal fit for our Learning & Business Operations!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.