Front Services Supervisor - Mandalay Bay

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Front Services Supervisor at Mandalay Bay plays a key role in shaping each guest’s first impression. With a warm, welcoming presence and a passion for service, this role takes ownership of the guest journey by understanding individual needs and creating standout moments that leave a lasting impression well beyond the stay.

THE DAY-TO-DAY:

• Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property

• Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes

• Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements

• Schedule employees using staffing parameters that account for guest volumes and demand patterns

• Maintain and evaluate service standards based on completeness and timeliness

• Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security

• Respond to guest service interactions in a professional and timely manner, achieving positive resolutions

• Partner with Valet operations to ensure a smooth flow of the arrival and departure process

• Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements

THE IDEAL CANDIDATE:

• 2+ Years of prior relevant experience

• Tech savvy

• High School Diploma or GED

• Must be 21 years of age or older

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118

Are you ready to JOIN THE SHOW? Apply today!