About the role
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The Front Services Supervisor will set the stage for guest experience with a welcoming smile and service. By understanding their unique stories and needs, the candidate will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.
THE DAY-TO-DAY:
- Oversee department operational functions within the Front Services department activities and staff, consistent with the strategic plan and vision for the department, the division and the property
- Manage the delivery and measurement of guest service within assigned departments consistent with the company’s core service standards and brand attributes
- Assess group travel movements and coordinate necessary guest service arrangements to accommodate luggage and ground transportation requirements
- Schedule employees using staffing parameters that account for guest volumes and demand patterns
- Maintain and evaluate service standards based on completeness and timeliness
- Respond to emergency situations as necessary by following departmental procedures, staying calm, and assisting Security
- Respond to guest service interactions in a professional and timely manner, achieving positive resolutions
- Partner with Valet operations to ensure a smooth flow of the arrival and departure process
- Manage Human Resources responsibilities for assigned departments to include: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
THE IDEAL CANDIDATE:
- Must be a minimum of 18 years of age
- High School Diploma or GED required
- 2+ years of prior relevant experience
- Work varied shifts, to include weekends and holidays
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
VIEW JOB DESCRIPTION:
https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=17118
Are you ready to JOIN THE SHOW? Apply today!
Aplyr's read
MGM Resorts International is a leader in global entertainment, offering diverse roles from gaming to hospitality, attracting those who thrive in dynamic environments.
What's promising
- •MGM Resorts offers diverse career paths in entertainment and hospitality, from gaming to culinary arts.
- •The company is investing in AI and automation, indicating forward-thinking innovation and adaptation.
- •MGM Resorts' global presence provides opportunities for career growth and international experience.
What to watch
- •The hospitality industry can have irregular hours, impacting work-life balance.
- •MGM Resorts operates in a highly competitive market, which may affect job stability.
- •Limited public information about employee satisfaction and internal culture at MGM Resorts.
Why MGM Resorts
- •MGM Resorts combines hospitality with entertainment, offering unique roles like Props Technician for Blue Man Group.
- •The company is involved in cutting-edge projects like AI and automation internships.
- •MGM Resorts' iconic properties like Bellagio and MGM Grand provide prestigious work environments.
Aplyr’s read is generated by AI from public sources. Was it useful?
About MGM Resorts
MGM Resorts International is a global entertainment company that operates a portfolio of destination resorts and casinos, offering a variety of entertainment, dining, and hospitality options.
