Front Desk Supervisor

About the Role

Four Seasons Hotel Philadelphia is seeking a Front Desk Supervisor to join our Front Office team. This role is a central part of the Front Office operation, with the primary objective of ensuring guests experience a smooth arrival and departure. The Front Desk Supervisor oversees a given shift at the Front Desk, leads by example, and personally supports day-to-day front desk operations to deliver consistent, guest-centric service aligned with Four Seasons standards.

What You Will Do

• Supervise a Front Desk shift, directing and supporting team members responsible for guest arrivals, departures, and overall front desk operations.

• Welcome and register hotel guests, explain accommodations, and establish credit or method of payment.

• Check guests out of the hotel, preparing and clearly explaining guest bills while resolving discrepancies.

• Ensure inventory accuracy within the Property Management System (Opera) and take corrective action in the event of variances.

• Block VIP guests into upgraded room types while allocating the appropriate number of rooms reserved for front desk upgrades that generate revenue.

• Demonstrate a guest-centric approach by understanding and delivering on guest preferences.

• Maintain the highest level of professionalism, integrity, and service excellence while working collaboratively with Front Office leadership and other departments.

What You Bring

• A passion for flawless service and the highest level of integrity and work ethic.

• At least three years of experience working within a luxury hotel or similar environment.

• Excellent interpersonal and communication skills.

• Strong guest-centric mindset with an understanding of the importance of guest preferences.

• Authorization to work in the United States.

What We Offer

• Competitive wages

• Complimentary employee meals

• Uniforms and uniform laundering

• Training and development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

Discounted

• Medical, Dental, and Vision coverage

• Parking and SEPTA access

• City Fitness membership

Schedule & Hours

• As our hotel is open 24 hours a day, 365 days a year

• Front Desk Supervisors must be flexible and available to work mornings, evenings, weekends, and holidays as business needs require.

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

Want to know more about working for Four Seasons? Visit us at:

You Tube: http://bit.ly/WeAreFS

Facebook: http://bit.ly/WeAreFS_FB

LinkedIn: http://bit.ly/WeAreFS_LI

Twitter: http://bit.ly/WeAreFS_TW

Instagram: http://bit.ly/WeAreFS_IG

See what our employees are saying at: #FSEmployee

Four Seasons Hotel Philadelphia is committed to diversity and inclusion in the workplace.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

To access the 'EEOC is The Law' Information poster please visit this website:

https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website -

https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf