DS Business Traveler Sr Analyst

Global Program Expansion & Transformation 

• Support global credit card program updates, introduction of new card products, and integration of cards into Concur (or other tool) for country deployments. 

• Conduct end-to-end testing with Concur (or other tool), IT, credit card providers, and the Global Treasury Service Center. 

• Implement additional card types (e.g., Corporate Meeting Cards, Meeting & Events Cards) as required. 

Process Standardization, Metrics & Governance 

• Streamline and standardize global credit card application and approval workflows. 

• Transition card approval processes from local business teams to the customer support center, ensuring proper controls. 

• Develop and monitor metrics to assess process performance and health. 

Global Expense & Credit Card Program Operations 

• Lead front‑ and back‑office expense reporting activities including inquiry management, credit card administration, audits, and related operational processes. 

• Serve as a Global Program Administrator (PA) for corporate credit card programs, ensuring compliance and smooth operations. 

• Train and support local Program Administrators and maintain an up‑to‑date roster of active PAs. 

Credit Card Governance & Compliance 

• Manage global credit card delinquency processes: run reports, issue notifications, escalate as needed, and provide summary insights to leadership. 

• Lead Company Bill/Company Pay program oversight, including personal spend tracking and unapplied charges. 

• Resolve escalated credit card issues and coordinate with card providers to ensure timely payment confirmations and proper allocation. 

Continuous Improvement & Issue Resolution 

• Identify service gaps between J&J, credit card providers, and local business teams; propose and implement improvement opportunities. 

• Manage all Tier 3 cases via SFDC/ServiceNow and ensure SLA adherence. 

• Analyze escalation trends and develop best practices to reduce Tier 3 volume. 

Payment Process Oversight 

• Initiate regional credit card payments and maintain payment trackers to ensure timely completion. 

• Support testing related to Concur (or other tool) enhancements and monitor T&E regional payment automation. 

• Collaborate cross‑functionally to ensure credit card and cash payments remain on schedule. 

• Participate in weekly monitoring sessions with the Global Treasury Service Center and identify opportunities to enhance regional payment workflows. 

• Initiate e‑marketplace card payments for EMEA & LATAM and support ongoing changes, switches, and updates. 

This role offers a powerful platform to build: 

• A global operational and analytical skillset 

• Expertise in expense management, governance, digital tools, and compliance 

• Exposure to multiregional teams, senior stakeholders, and strategic initiatives 

• A clear path toward roles in Finance, Global Services, Process Ownership, Program Management, Treasury, and beyond 

Qualifications 

• A Bachelor’s degree is required, preferably with a degree in Finance, Accounting, or a related field. 

• A minimum of 3 years of experience in finance, accounting or directly related area is required. 

• A CMA, CPA, CFE, PMP or MBA is preferred. 

• Concur, banking and/or corporate credit card administration experience preferred. 

• Strong analytic skills are required. 

• Strong Project Management skills to handle new credit card implementations and credit card switches from one provider to another. 

• Experience with and the ability to frame issues/opportunities for management is required. 

• The ability to effectively prioritize efforts based on the key company objectives with minimal supervision is required. 

• Given the sensitive nature of the projects, this individual must be a strong Credo-based Leader who will maintain the highest standards of compliance and accountability and be extremely comfortable dealing with various levels of management. 

• Ability to prioritize and manage multiple requirements at the same time required. 

• Proven ability to identify root cause of problems/issues and appropriately engage others in the identification and implementation of a solution required. 

• Proven ability in process improvement and implementation is required 

• Proven leadership experience in training, leading, inspiring, and motivating direct and indirect individuals and/or teams required. 

• Must speak, read and write in English fluently  

• Excellent communication skills 

• This position is located in our Bogota, Colombia office.  

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.  

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to:  

• https://www.careers.jnj.com/employee-benefits  

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.