Grand Lodge Guest Services Supervisor - Year Round

Flex Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

• Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
• Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
• Subsidized meals at Employee Dining Rooms offered for staff while on shift
• Subsidized housing options available for seasonal full-time staff
• Discounts for staff members at restaurants, shops, and service providers in Park City
• Healthcare options are available for staff members
• 401k plan with company match

PURPOSE OF POSITION: To supervise the Front Desk staff while fostering a safe, positive, and enjoyable work environment that supports teamwork, accountability, and professional growth. This role ensures guest, owner, and employee satisfaction by providing a helpful, informative, and secure atmosphere for guests, members, and employees. The position is also responsible for achieving budgeted profitability by adhering to established service and safety standards, promoting a culture of well-being and respect, and exercising fiscal responsibility and sound management practices.

  

RESPONSIBILITIES: 

• Supervise front desk staff  
• Assist with training front desk staff 
• Assist with scheduling guest services staff
• Assist with refining checklists, SOPs, and guidelines 
• Check guests and owners in and out using Deer Valley's warm welcome guidelines 
• Give guests and owners directions, information, and instructions 
• Concierge duties, including making reservations for restaurants and activities 
• Assist guests with any reasonable requests 
• Assist with guest and owner luggage 
• Settle guest balances upon departure 
• Handle cash and credit card transactions 
• Cross train with the housekeeping team and assist them as needed 
• Other duties and responsibilities as assigned 

QUALIFICATIONS: 

• At least 2 years of experience as a front desk agent or in a supervisory role 
• Must be organized with attention to detail 
• Must be able to work with a variety of personalities 
• Ability to supervise staff 
• Excellent leadership qualities  
• Knowledge of the Park City area 
• Ability to provide excellent customer service 
• Ability to communicate clearly (spoken and written communication) 
• Working knowledge of computers and computer operating systems 
• Ability to maintain composure under pressure 
• Self-motivated 
• Must be able to work nights (during the ski season), weekends, and holidays 
• Willingness to cross train and work with the housekeeping team 

  

DATES OF EMPLOYMENT:

• Flex Year Round - may have periods of layoff or reduced hours

PAY RATE 

• $22.00 per hour

 

Deer Valley Resort is an Equal Opportunity Employer.