About the role

Biloxi, Mississippi

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Guest Service Supervisor, you’ll play a key role in creating a warm, welcoming, and memorable experience for every guest. You’ll help lead the team that owns the guest journey from start to finish, ensuring smooth operations, attentive service, and moments that leave a lasting impression long after their stay. Join us and help shape the experience apply today!

THE STARTING PAY: $20.50

THE DAY-TO-DAY:

Lead, coach, and support a team of Guest Service Representatives.
Assist with service recovery and problem resolution process for escalated guest issues.
Provide information to the department on property functions and facilities.
Create and organize departmental curriculum training material for new hires and current employees, including improvement/refresher training and memos, and communicate and relay information to all employees on varying shifts.
Support Guest Service Representatives with calls, dispatch coordination, paging, and guest or admin service requests.
Serve as a point of escalation in complex situations that require additional department or guest attention.
Interact closely with varying departments to ensure the most appropriate use of resources.
Utilize provided observations and data to improve process, product or service offerings.

THE IDEAL CANDIDATE:

Must be 21 years old or older.
2+ years of prior relevant experience in supervisory call center or hotel experience.
High School Diploma, GED or equivalent.

THE PERKS & BENEFITS:

Free meals in our employee dining room.
Wellness incentive programs to help you stay healthy physically and mentally.
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Health & Income Protection benefits (for eligible employees).
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10699-1

Are you ready to JOIN THE SHOW? Apply today!

Aplyr's read

MGM Resorts International is a leader in global entertainment, offering diverse roles from gaming to hospitality, attracting those who thrive in dynamic environments.
Synthesized from recent postings & public sources

What's promising

•MGM Resorts offers diverse career paths in entertainment and hospitality, from gaming to culinary arts.
•The company is investing in AI and automation, indicating forward-thinking innovation and adaptation.
•MGM Resorts' global presence provides opportunities for career growth and international experience.

What to watch

•The hospitality industry can have irregular hours, impacting work-life balance.
•MGM Resorts operates in a highly competitive market, which may affect job stability.
•Limited public information about employee satisfaction and internal culture at MGM Resorts.

Why MGM Resorts

•MGM Resorts combines hospitality with entertainment, offering unique roles like Props Technician for Blue Man Group.
•The company is involved in cutting-edge projects like AI and automation internships.
•MGM Resorts' iconic properties like Bellagio and MGM Grand provide prestigious work environments.

Aplyr’s read is generated by AI from public sources. Was it useful?

About MGM Resorts

MGM Resorts

mgmresorts.com

View company

MGM Resorts International is a global entertainment company that operates a portfolio of destination resorts and casinos, offering a variety of entertainment, dining, and hospitality options.