About the role
Job Title
Guest Services SupervisorJob Description Summary
Guest Services Supervisor - Thames Tower, ReadingJob Description
Roles & Responsibilities
- Deliver an outstanding front-of-house experience for occupiers, visitors and stakeholders.
- Serve as a primary point of contact for occupier and guest enquiries, ensuring a professional, responsive and solution-focused approach.
- Support the Building Manager with the day-to-day operational management of the property.
- Coordinate planned and reactive maintenance activities to ensure minimal disruption and high service standards.
- Assist in the supervision and management of contractors and service partners, ensuring compliance with site procedures and health and safety requirements.
- Maintain effective communication with occupiers regarding building activities, works, events and service updates.
- Support the management of occupier requests, ensuring issues are tracked, escalated where necessary and resolved in a timely manner.
- Assist with purchase order processing, invoice administration and general property management tasks.
- Support compliance, risk management and business continuity activities to ensure the building remains safe and legally compliant.
- Conduct or assist with regular property inspections and maintain accurate records where required.
- Assist with sustainability initiatives and environmental objectives across the building.
- Support occupier engagement activities, events and community initiatives to enhance the workplace experience.
- Build strong working relationships with occupiers, contractors, suppliers and colleagues to promote service excellence and continuous improvement.
Education & Qualifications
Essential
- Previous experience in a customer-facing supervisory role within hospitality, workplace experience, facilities management, property management or a similar environment.
- Exceptional customer service and stakeholder management skills.
- Strong verbal and written communication skills.
- Excellent organisational skills with the ability to manage multiple priorities.
- Competent in Microsoft Office applications, including Outlook, Word, Excel and PowerPoint.
- Strong problem-solving ability and attention to detail.
Desirable
- Experience working within a commercial property or facilities management environment.
- Knowledge of CAFM systems and electronic logbooks.
- Understanding of building compliance and health and safety requirements.
- IOSH Health & Safety qualification or equivalent.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
INCO: “Cushman & Wakefield”
Aplyr's read
Cushman & Wakefield is a powerhouse in commercial real estate services, attracting professionals skilled in property management, leasing, and investment management globally.
What's promising
- •Cushman & Wakefield has a strong global presence, enhancing career opportunities across various regions.
- •The company offers diverse roles, from engineering to finance, catering to a wide range of professional interests.
- •Recent hires indicate a focus on both traditional real estate roles and emerging fields like automation and robotics.
What to watch
- •The real estate market's volatility can impact job stability and growth prospects.
- •Limited public information about employee satisfaction and work-life balance.
- •Global operations may require flexibility in working hours and travel.
Why Cushman & Wakefield
- •Cushman & Wakefield's emphasis on both traditional and innovative roles sets it apart in the real estate sector.
- •The company provides opportunities in niche areas like facilities automation and mechatronics.
- •Its presence in major markets offers exposure to high-profile projects and clients.
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About Cushman & Wakefield
Cushman & Wakefield is a global leader in commercial real estate services, providing a range of services including property management, leasing, and investment management.
