Contact Centre Agent

UCFS Europe Company

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

We are seeking a proficient Italian-speaking Contact Centre Agent to join our UK-based customer service team. This role involves direct communication with Italian and UK customers, handling verification and debt collection calls, and supporting administrative tasks. You will also collaborate closely with our Italian office to ensure seamless service delivery.

Key Responsibilities:

• Handle inbound and outbound calls and emails with Italian-speaking customers.
• Make bad debt collection calls in a professional and empathetic manner.
• Conduct verification calls to both UK and Italian customers.
• Perform associated administrative tasks, including updating customer records and databases.
• Ensure accurate and timely data entry into internal systems.
• Liaise with the Italian office to coordinate customer service and collection activities.
• Carry out tasks as directed.
• Maintain compliance with GDPR and internal policies.
• Meet performance targets related to call quality, resolution time, and customer satisfaction.

Requirements:

Essential:

• Proficient in Italian and English (spoken and written).

• Previous experience in a contact centre or customer service role.
• Strong communication and interpersonal skills.
• Ability to handle sensitive conversations with professionalism.
• Good organizational and administrative skills.
• IT literate (CRM systems, Microsoft Office).

Desirable:

• Experience in debt collection or financial services.
• Familiarity with UK and Italian business practices.
• Knowledge of GDPR and data protection regulations.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.