About the role
The Services Technician will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Main Responsibilities & Tasks:
- Provide service and customer support during field and inhouse visits or dispatches
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Ensure the timely and correct documentation of processes
- Operate vehicle in a safely manner and use field automation systems
- Follow all company's filed procedures and protocols
- Cooperate with technical team and share information across the organization
- Comprehend customer requirements and make appropriate recommendations / briefings
- Contact customers concerning processes of the customer file
- Build positive relationships with customers
Qualification & Skills:
- Technical degree in chemistry, biology, physical measurements or similar
- Minimum 2 years of proven field service experience
- Ability to troubleshoot, test, repair and service technical equipment
- Ability to work flexible shifts and to adapt to changing work schedules
- High customer orientation
- Team spirit
- Familiarity with mobile tools and applications
- Good command of spoken and written English
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Aplyr's read
Sartorius is a leader in bioprocess solutions, attracting professionals in biotechnology and laboratory equipment, committed to advancing pharmaceutical innovations.
What's promising
- •Sartorius is a key player in the growing bioprocess solutions market.
- •The company offers diverse roles from technical sales to scientific research.
- •Sartorius invests in innovation, driving advancements in laboratory and pharmaceutical equipment.
What to watch
- •The specialized nature of roles may limit opportunities for non-experts.
- •Global operations could lead to complex organizational challenges.
- •High competition in the biotech sector may pressure profit margins.
Why Sartorius
- •Sartorius specializes in both bioprocess solutions and laboratory products.
- •The company has a strong presence in the pharmaceutical equipment sector.
- •Sartorius offers roles in cutting-edge fields like gene therapy and chromatography.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Sartorius
Sartorius is a global pharmaceutical and laboratory equipment supplier that specializes in bioprocess solutions and laboratory products.
