Guest Room Attendant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your own private paradise on a lush coral island. On Desroches Island, there is nothing to distract you from tranquillity, save for the sound of birds singing and an ocean breeze that invites you to come a little closer. We’re the only resort on this captivating coral island in the middle of the Indian Ocean, where the beaches belong to no one and everyone at the same time. Our rustic villas and suites are intimate retreats and will make you feel like a castaway who has struck gold.

1. Conduct self in a professional manner at all times. Adhere to the established standard of conduct and house rules, fire regulations and department procedures and policies.

2. Dress in issued uniform and ensure a neat, clean and tidy appearance at all times.

3. Report to work on time, aware of schedule at all times and if unable to attend work, notifies the Supervisor in adequate time as stated in Employee Handbook.

4. Clean guest rooms, the hotel premises which include offices, washrooms, Food and Beverage outlets, Front desk, arrival lounge, fitness center, beach facilities and other guest contact areas and back of the house areas following the established procedures and Four Seasons standards.

5. Ensure all arrival rooms are cleaned promptly as per standards to minimize any Check for any discrepancies on the Room Attendant’s Report and highlight to Housekeeping Supervisor promptly and record all necessary information on the report as per procedures in the course of work.

6. Update all rooms status after each clean from dirty to clean in the Opera System via the established method promptly.

7. Remove all garbage and recyclable items and place in the appropriate bins inside the service area.

8. Ensure the Housekeeping pantries and storage areas are kept in a clean and tidy condition at all times.

9. Assist to reduce wastage of supplies and amenities by proper handling, usage and storage.

10. Able to drive the Housekeeping Buggy according to procedures and always in compliance with safety regulations.

11. Report any damages or repairs and maintenance needed to Housekeeping.

12. Report any items found in check-out rooms and unattended in public areas to Housekeeping and Security.

13. Report any valuables found in occupied rooms to Housekeeping and Security.

14. Perform other duties as assigned by management.

15. Able to operate the cleaning machinery in a most efficient manner for quality finish as per Four Seasons standards.

16. Well informed of basic hotel information in order to assist any guest when enquired.

17. Inform the Supervisor of any unusual events and communicate any special instructions during handover.

18. Works harmoniously and professionally with co-workers and supervisors

19. Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct.

20. Assists with responsibilities and duties in the absence or heavy volume in the areas of Public Area Attendant and Housekeeper.