About the role
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
The Guest Room Attendant will be responsible for the overall room cleanliness as well as replenishment of mini bar amenities to ensure exceptional service to all guests that is consistent and continually in accordance with the Tribute Portfolio standards under the franchise of Mainsail Lodging and DevelopmentWhat you have
Highschool diploma or equivalent
Previous hospitality experience
Prior experience in a cleaning position
Excellent communication skills, both verbal and written
Strong customer service skills
Ability to use technology, e.g., computers, tablets, iPads
Organizational skills
Proven experience in working quickly and efficiently
Ability to take initiative and handle assignments with limited supervision
A sense of ownership in everything that you do
What you’ll do
Clean and sanitize assigned hotel rooms to include: dusting, vacuuming, changing bed linens, cleaning windows, mirrors, cleaning bathrooms, vents, lobby areas, walls, carpets, and common areas within shift time requirements
Replenish amenities within guest rooms, including toiletries and minibar
Report any technology, maintenance, or room ware issues to Housekeeping Manager
Interact with all hotel guests in a professional matter; assist as needed and share hotel knowledge
Assist guests with any special requests, including amenities or any room ware needs
Maintain cleanliness and organization of the housekeeping office and storage area. Ensure carts are cleaned and restocked daily
Perform turndown service as requested by guest
Report any suspicious activity, unusual items, or irregular behavior
Review daily board and refresh stay over rooms
Other necessary duties as reasonably assigned
Physical Demand
Ability to sit or stand for extended periods of time
Ability to bend
Ability to lift, pull 50 lbs
Ability to communicate clearly
Ability to work long hours as needed
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the property, the resort, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.
Aplyr's read
Mainsail Lodging & Development is a hospitality management company prioritizing exceptional guest experiences, attracting professionals passionate about personalized service and innovative hospitality solutions.
What's promising
- •Mainsail emphasizes personalized service, enhancing guest satisfaction and loyalty.
- •The company offers diverse roles, from culinary to management, supporting career growth.
- •Mainsail's focus on innovative hospitality attracts creative and dynamic professionals.
What to watch
- •Hospitality industry volatility can impact job stability at Mainsail.
- •Limited public information about employee benefits and work-life balance.
- •High expectations for personalized service may lead to demanding work environments.
Why Mainsail Lodging & Development
- •Mainsail operates niche hotels and resorts, differentiating from larger chains.
- •The company fosters a culture of innovation in hospitality services.
- •Mainsail's commitment to guest experience drives unique service standards.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Mainsail Lodging & Development
Mainsail Lodging is a hospitality management company that operates hotels and resorts, focusing on providing exceptional guest experiences and personalized service.
