Customer First Administrator

Who we’re looking for:

Toyota’s San Francisco Region's is looking for a passionate and highly motivated Customer First Administrator.

Reporting to the Customer Services Operations Manager, you will be providing support to the Customer Services Operations department to ensure that office operations run effectively, including administrative tasks, ad hoc requests, and customer service region and dealership personnel

What you’ll do:

• Supporting CFA & FTS teams with all GEP cases; including but not limited to Lemon Law documents and information collection, Arbitrations deadline tracking, and closing Dealership cases, tracking vehicles through the repair and auction process, and granting GEP & CarFax access to dealership and region users.

• Tracking, Dealer Daily page updates & dealer communications for: TECS/TECS Elite/TTEN, FIRTFT, CXi, TXM, SSTs, Floormat survey

• Tracking, set up and coordination for all training classes

• Administrative support for contest & events (ex: letters/emails, tracking, planning, billing and budget); for events like MDT event, Quality Champions, Excellence and President’s Award

• Producing monthly executive summaries of department progress

What you bring

• College Degree or equivalent professional work experience

• Strong communication, organizational, and time management skills

• Experience with Microsoft Word and Excel

Added Bonus if you have

• Working knowledge of Guest Experience Center operations, Guest Experience Platform (Salesforce).

• Understanding of California Lemon Law requirements preferred

What we'll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights

include:

• A work environment built on teamwork, flexibility, and respect

• Professional growth and development programs to help advance your career, as well as tuition reimbursement

• Team Member Vehicle Purchase Discount

• Toyota Team Member Lease Vehicle Program (if applicable) 

• Comprehensive health care and wellness plans for your entire family

• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute

• Paid holidays and paid time off

• Referral services related to prenatal services, adoption, childcare, schools and more

• Tax-Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)