About the role
About Remote
With Innovation as one of the core values, we have built Automation and AI capabilities into the requirements for every role.
We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.
What this job can offer you
- An opportunity to continue build and advance your career in payroll and customer service, within a fast-paced, innovative company.
- Contribute to a company making a global impact on the future of work.
- Work closely with clients and internal teams, fostering a collaborative and supportive atmosphere that values innovation and teamwork.
- Opportunities for continuous learning and career development, with access to training programs and mentorship.
- Competitive compensation and benefits.
What you bring
- Experience in processing end-to-end Payroll or equivalent experience.
- Deep understanding of payroll specific to the region or sub-region of application.
- Experience in client-facing roles
- Analytical mind and exceptional problem-solving skills to tackle complex issues and escalations.
- Thriving in a fast-paced, international environment: you're adaptable, enjoy collaborating across cultures, and strive to improve workflows for increased efficiency.
- Excellent communication skills: fluent in English, comfortable with asynchronous communication, and proficient in using collaboration tools like Slack.
- Team player: you demonstrate the ability to mentor and support colleagues, collaborate effectively across departments, and manage escalations with confidence.
- Bonus points: experience working remotely is a plus, but not required.
- Demonstrates strong automation and AI capabilities and AI fluency.
Key Responsibilities
- Serve as specialist level support for all inquiries or issues related to employee payroll runs.
- Regional Specialist for all products: Act as the specialist for all payroll-related matters in your assigned region or sub-region, ensuring all stakeholders are informed of any changes, delays, or updates.
- Function as a main point of contact for urgent issues and customer escalations and join customer video calls to find quick solutions.
- Work autonomously on customer escalations and diligently bring them to quick resolution.
- Collaborate seamlessly: work hand-in-hand with various teams, including Customer Experience, Payroll Operations, and others, to deliver exceptional support and meet service level agreements (SLAs).
- May be assigned to specific customers to deliver premium support, ensuring high satisfaction and timely issue resolution
Practicals
- You'll report to: Manager, Payroll Client Services
- Team: [Payroll] - [Payroll Client Services]
- Direct reports: None
- This is a full-time role with a fixed weekly schedule from Saturday through Wednesday. Candidates must be available to work weekends as part of their standard shift.
- Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify;
- Start date: As soon as possible
Application process
- Interview with recruiter
- Interview with future manager
- Interview with senior manager
- Bar Raiser Interview
- Prior employment verification check
#LI-DNP
Benefits
- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
How you’ll plan your day (and life)
We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.
If that sounds like something you want, apply now!
How to apply
- Please fill out the form below and upload your CV with a PDF format.
- We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.
We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.
Please note we accept applications on an ongoing basis.
Aplyr's read
Remote is a global employment platform that excels in simplifying remote team management, attracting professionals skilled in compliance, payroll, and global mobility.
What's promising
- •Remote offers comprehensive global payroll and compliance solutions.
- •The company attracts specialized roles in tax, compliance, and immigration.
- •Remote's platform supports diverse hiring across multiple regions.
What to watch
- •High specialization may limit opportunities for generalists.
- •Rapid growth could strain internal resources and processes.
- •Managing global compliance complexities poses ongoing challenges.
Why Remote (Referral Board)
- •Remote focuses on simplifying international hiring and compliance.
- •The platform integrates payroll, benefits, and compliance in one solution.
- •Remote employs experts in niche areas like immigration and tax management.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Remote (Referral Board)
Remote is a global employment platform that simplifies the process of hiring and managing remote teams across the world, providing services such as payroll, benefits, and compliance.
