About the role

About Extend:

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection. By integrating leading-edge technology with exceptional customer service, Extend empowers businesses to build trust and loyalty among consumers while reducing costs and increasing profits.

Today, Extend works with more than 1,000 leading merchant partners across industries, including fashion/apparel, cosmetics, furniture, jewelry, consumer electronics, auto parts, sports and fitness, and much more. Extend is backed by some of the most prominent technology investors in the industry, and our headquarters is in downtown San Francisco.

About the Role:

As an Account Manager, Enterprise Growth Strategy you will be primarily focused on driving growth and strategy for Extend’s largest omnichannel merchants. This is a critical role centered on existing account growth, strategic relationship management, and optimization. This role requires a deeply strategic thinker with a proven track record in management consulting or dynamic startup environments who can translate high-level goals into actionable, measurable plans for our most strategic partners. The ideal candidate will be based in the San Francisco Bay Area.

What You'll Do:

Lead ongoing partnership growth optimizations for Extend’s largest omnichannel merchants.
Develop and lead the growth and merchant relationship management strategy for each strategic relationship you manage.
Monitor and evaluate program performance, leveraging data and insights to identify areas of opportunity that deliver measurable ROI and sustainable growth.
Perform quarterly business reviews with internal and external executive leadership at Fortune 500 retailers and brands.
Drive go-to-market strategies and adoption of new product features across your book of business.
Manage promotional strategy and marketing development budgets.
Deepen strategic relationships by building multi-threaded connections within merchant organizations, from C-suite executives to ICs.
Collaborate with cross-functional leaders (Risk, Analytics, Marketing) to support merchant growth.
Author long-term business plans, thinking at a deeply strategic level about optimization and growth.
Inform product roadmaps and features by gathering customer feedback and conveying market needs.

What We're Looking For:

Bachelor’s degree with 5-7 years experience in a dynamic startup environment and/or Big 4 management consulting experience.
A talent for breaking down complex problems and the ability to translate high-level goals into relevant and actionable plans.
In-depth understanding of value drivers in revenue share business models.
Strong executive presence with demonstrated ability to engage C-suite executives and senior stakeholders.
Excellent business acumen, presentation skills, sound decision-making abilities, and strong analytical skills.
Proven experience in project and program management, with a strong understanding of key concepts such as phases, plans, and scope.
Exceptional written and oral communication skills, with a proven ability to collaborate across all organizational levels.
Exceptional cross-functional management skills to work with internal product, strategy and operational teams to achieve results.
Experience with eCommerce, FinTech, and analytics Reporting tools (Tableau, Snowflake, Salesforce, Shopify, etc.) is a plus.

Expected Pay Range: $140,000 OTE (On Target Earnings)*

*The listed OTE represents the target for this role. Final compensation, including base salary and variable components, will be commensurate with experience and may be adjusted for candidates who exceed minimum qualifications.

Travel: Estimated 15-20% travel to client sites and other locations as needed.

Life at Extend:

Working with a great team from diverse backgrounds in a collaborative and supportive environment.
Competitive salary based on experience, with full medical and dental & vision benefits.
Stock in an early-stage startup growing quickly.
Generous, flexible paid time off policy.
401(k) with Financial Guidance from Morgan Stanley.

Extend CCPA HR Notice

Skills & Tags

go rust ai data analytics product marketing sales

Aplyr's read

Extend is a tech-driven insurance company focused on enhancing consumer product protection through innovative warranty solutions, attracting talent in AI, data, and security.
Synthesized from recent postings & public sources

What's promising

•Extend leverages advanced AI to optimize warranty solutions, enhancing product protection.
•The company has a strong focus on data-driven decision-making, evident from recent data science hires.
•Extend's growth in enterprise accounts suggests expanding market presence and business opportunities.

What to watch

•The niche focus on extended warranties may limit market diversification.
•Dependence on partnerships with retailers could pose risks if relationships falter.
•Rapid scaling may challenge maintaining consistent service quality and customer satisfaction.

Why Extend

•Extend integrates AI and data analytics to innovate traditional warranty services.
•The company offers a tech-centric approach to consumer protection, differentiating from conventional insurers.
•Extend's focus on enterprise growth highlights its strategic emphasis on large-scale partnerships.

Aplyr’s read is generated by AI from public sources. Was it useful?