SMC Value Stream Lead, Oracle Fusion Americas

Job Title: Oracle Fusion SMC Value Stream Lead 

Location: Bangalore 
Experience: 15+ Years 

Role Overview 

We are seeking a highly experienced Oracle Fusion SMC (Subscription Management Cloud) Value Stream Lead to join our team. This role requires deep functional expertise in Oracle SMC and B2B Service / Service Logistics processes, combined with strong leadership, delivery, and DevOps acumen. 

The successful candidate will be responsible for owning the end‑to‑end SMC value stream, driving prioritization, delivery, and continuous improvement while partnering closely with business stakeholders, delivery teams, and system integrators. 

Key Responsibilities 

Value Stream & Delivery Leadership 

• Own Oracle Fusion SMC value stream including enhancements and production support. 

• Plan, prioritize, and manage approved enhancement and support backlogs in collaboration with Business Process Owners (BPOs), Delivery Leads, and Solution Architects. 

• Perform capacity planning and resource allocation to meet delivery timelines and business commitments. 

• Optimize backlog execution to ensure efficient delivery across enhancements and production support. 

• Drive continuous improvement initiatives to reduce manual effort, automate processes, and minimize support tickets. 

Team & Stakeholder Management 

• Lead and manage a team of Oracle Fusion functional and technical consultants. 

• Provide functional and technical guidance following Oracle and industry best practices. 

• Partner with service providers and manage onshore/offshore delivery models to ensure timely, high‑quality solutions. 

• Collaborate with other Fusion Value Stream Leads, DevOps teams, and delivery/support teams across integrated edge applications. 

Operations, Support & Governance 

• Lead day‑to‑day issue analysis and resolution in production environments. 

• Follow Johnson Controls’ Major Incident Management process for P1/P2 incidents by engaging appropriate teams. 

• Coordinate production deployment scheduling, reviews, and approvals with Release and Deployment leaders. 

• Ensure solutions align with global delivery standards and enterprise architecture. 

• Provide value‑stream‑level KPI reporting to BPOs and Delivery Leadership. 

Required Expertise & Qualifications 

Functional & Technical Expertise 

• 15+ years of overall experience with Oracle Fusion ERP and Oracle E‑Business Suite. 

• Proven experience in Oracle Subscription Management Cloud (SMC) and B2B Service / Maintenance Cloud. 

• At least one end‑to‑end Oracle SMC implementation experience. 

• Strong understanding of:  

• Subscription‑to‑AR and Subscription‑to‑RMCS data flows 

• Maintenance Cloud and Service Logistics processes 

• Expertise in Oracle Fusion functional configuration for small‑ and large‑scale initiatives. 

• Hands‑on working knowledge of:  

• Oracle Database and data structures 

• BIP and OTBI report creation and migration 

• REST and SOAP APIs 

• Oracle OCI, VBCS, and App Composer 

Leadership & Communication 

• Strong ability to communicate complex concepts effectively with both technical teams and business stakeholders. 

• Proven experience leading cross‑functional teams in high‑pressure, fast‑paced environments. 

• Exceptional collaboration, influence, negotiation, and relationship‑building skills. 

• Strong organizational skills with the ability to prioritize and execute in a dynamic environment. 

Education & Certifications 

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field (or equivalent experience). 

• Oracle Fusion Cloud certifications preferred. 

Preferred Skills 

• Experience working in Agile / DevOps delivery models. 

• Knowledge of additional Oracle Fusion modules. 

• Experience driving automation and operational excellence initiatives. 

Additional Information 

• Willingness to work in a challenging environment to meet project and business timelines. 

• Alignment with Johnson Controls’ core values: Integrity, Teamwork, Excellence, Customer Focus, and Accountability. 

Johnson Controls is an Equal Opportunity Employer. 
We do not discriminate on the basis of any legally protected category.