Consumer Experience Effectiveness Specialist

Your role and responsibilities

In this role, you will have the opportunity to support the organization’s vision and strategic direction. You will drive process improvements, ensure regulatory compliance, and champion sustainability practices across the IS Consumer Experience team. This entry-level role is designed for professionals with at least 3 years of relevant experience who are eager to contribute to operational excellence and long-term business sustainability.


The work model for the role is: #Li_hybrid

This role is a Global role supporting ABB Core IS, more specifically IS Consumer Experience team.

You will be mainly accountable for:

• Continuous Improvement & Process Optimization

  • Analyze current workflows and identify opportunities for efficiency gains and process optimization

  • Support the implementation and monitoring of continuous improvement initiatives across the team

  • Collect, track, and report key performance metrics and process improvements

  • Collaborate with team members to document best practices and standardize procedures

• Compliance & Risk Management

  • Ensure adherence to internal policies, industry standards, and regulatory requirements

  • Conduct regular audits and compliance checks on team processes and documentation

  • Support the development and maintenance of compliance documentation and checklists

  • Identify and escalate compliance risks and recommend corrective actions

• Sustainability Initiatives

  • Develop and promote sustainable practices within daily operations

  • Support environmental and social responsibility projects aligned with company objectives

  • Track sustainability metrics and contribute to ESG reporting efforts

  • Raise awareness and engagement around sustainability goals among team members

• Operational Excellence

  • Support the planning and execution of strategic initiatives that enhance team effectiveness

  • Prepare reports, presentations, and dashboards for leadership visibility

  • Coordinate cross-functional efforts to align initiatives with business objectives

  • Provide data-driven insights to inform decision-making processes

Qualifications for the role

• Proficiency in Data Analysis and Reporting tools (e.g., Excel, Power BI), understand Compliance frameworks and Risk Management principles, experience in Sustainability and ESG initiatives, knowledge of Process Improvement methodologies and optimization, experience in IT Management & Project management

• You have minimum 3 years of experience in Continuous Improvement, Sustainability & Compliance

• Possess an enhanced knowledge of ITIL 5 Foundation, Continuous Improvement governance, Sustainability, Agile Methodology

• You have strong Analytical and Problem-solving skills, strong Communication and Stakeholder Management skills, you are a Creative Thinker, you are able to work collaboratively in a cross-functional and in a global environment

• Degree: Bachelor or Master in Business Processes or Sustainability Management or Economics

• You are at ease communicating in English

• You have strong MS Office skills