Senior Executive Housekeeper - Aria

As the Senior Manager of Executive Housekeeping, you will play a key role in shaping unforgettable guest experiences by leading and inspiring the housekeeping team. You’ll oversee operations with a focus on service excellence, team development, and efficiency, ensuring that every room and space reflects the world-class standards of MGM Resorts. From guiding daily performance and training to driving departmental goals and maintaining the highest level of cleanliness and guest satisfaction, this role gives you the opportunity to combine leadership, hospitality, and attention to detail to create an environment where both guests and team members thrive.

THE DAY-TO-DAY:

• Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department wide solutions for guest experience issues

• Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment

• Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off

• Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment

• Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department

THE IDEAL CANDIDATE:

• 2+ years of prior relevant experience in the direction and management of employees in a similar hotel environment in the Housekeeping dept

• 3+ years of prior relevant experience in hotel management preferred

• Works varied shifts including holidays and weekends

• Working knowledge of a yield management system preferred as well as technical understanding of a hotel property management system

• An understanding of the legal ramifications and implications of various employee and guest actions, both in a bargaining and non‐bargaining unit environments highly preferred

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

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