About the role

Aplyr's Quick Take

This role is for a Pre-sales Solution Architect focused on AWS technologies. You'll be the technical expert helping clients understand and validate cloud-based customer experience solutions before they buy. It's primarily an individual contributor role with a focus on customer engagement and technical support.

Good fit

Ideal candidates have several years of experience in pre-sales or solution architecture, specifically with AWS technologies. You should be comfortable working independently and engaging directly with clients to address their technical needs.

Worth noting

This position is fully remote and part of a growing team beyond North America, which could offer diverse collaboration opportunities. The emphasis on a custom-built cloud environment for client exploration is a unique aspect of the role.

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Pre-sales Solution Architect to join our SandcastleCX team. This is a 100% remote role, expanding beyond our existing team in North America.

The SandcastleCX program is designed to go beyond a demo or traditional sandbox. We provide a dedicated and custom-built cloud environment enabling clients to explore CX technologies like CCaaS, CRM, AI, Analytics, and proprietary IP. Customers can validate integrations, workflows, and platform capabilities in a live, configurable environment.

We currently need to hire an experienced Pre-sales/Solution Architect focused on Amazon AWS Connect technologies. Your role is that of a technical subject matter expert supporting pre- and post-sale proof of concept customer engagements featuring Amazon technologies in combination with other customer experience platforms.

Skills & Tags

go aws ai analytics design sales

Aplyr's read

TTEC Digital specializes in customer experience technology, offering digital transformation services to enhance client engagement. It's ideal for tech-savvy professionals in customer-focused roles.
Synthesized from recent postings & public sources

What's promising

•Strong focus on digital transformation in customer experience management.
•Diverse range of roles from technical to strategic positions.
•Opportunities to work with leading technology platforms like AWS, Microsoft, and Google.

What to watch

•Limited public information about company culture and employee satisfaction.
•Potential for high-pressure environment due to client demands in digital transformation.
•Frequent need for specialized technical skills may limit broader career mobility.

Why TTEC Digital

•Expertise in integrating major technology platforms for customer experience solutions.
•Specialized roles in cutting-edge technologies like NICE CXone and Five9 VCC.
•Focus on high-level strategic roles, such as Vice President Digital Sales Executives.

Aplyr’s read is generated by AI from public sources. Was it useful?

About TTEC Digital

TTEC Digital

ttecdigital.com

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TTEC Digital is a customer experience technology and services company that helps organizations improve their customer engagement through digital transformation.