About the role
Job Description
What is the opportunity?
Provide second and third level support and perform some operations and compliance activities required to provide a robust and reliable mobility infrastructure for all Business, Functional, and Geographical units within RBC
What will you do?
- Provide second or third level support for the mobility infrastructure
- Analyze and troubleshoot medium to high complexity mobile issues on Android and iOS devices
- Collaborate on and contribute to initiatives that enhance overall mobile support operations
- Establish strong working relationships with internal support partners to facilitate identifying and action on known issues, incident trends, or emerging patterns
- Initiate knowledge articles for trending incidents to facilitate self-serve remediation
- Collaborate with peers to follow-up with suppliers on open problem cases, enhancement requests, and planned activities
- Prioritize regularly to effectively and efficiently respond to business and operations needs
What do you need to succeed?
Must-have
- Strong Mobile Device Management (MDM) experience. E.g. Microsoft Intune, IBM MaaS360, VMware AirWatch / Omnissa Workspace ONE
- Knowledge and support experience with iOS and Android operating systems
- Knowledge and support experience with Mac OS
- Strong verbal and written communication skills
- Strong problem solving, decision making, research, and analytical skills
Nice-to-have
- Enthusiasm, an aptitude for learning, and the willingness to make a difference
- Ability to work well within and across teams
- Ability to identify and discuss technical issues
- Ability to take personal initiative (i.e., determining and launching new ideas and approaches)
- Technical writing and system documentation
- Sound knowledge of RBC IT internal and ITSM processes
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities for overtime
- Opportunities for on-call support rotation
Job Skills
Analytical Thinking, Apple Macintosh, Customer Service, Enterprise Mobility Management (EMM), Group Problem Solving, Mac OS Support, Mobile Device Management (MDM), Mobile Operating Systems, Mobile Support, Mobile Telephones, Personal Initiative, Teamwork, TroubleshootingAdditional Job Details
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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Our Employment Opportunities
At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.
Aplyr's read
Royal Bank of Canada stands as a financial giant in North America, attracting professionals in AI, digital transformation, and regulatory compliance.
What's promising
- •RBC's strong market position in North America provides stability and growth opportunities.
- •The bank invests heavily in AI and digital transformation, offering cutting-edge roles.
- •RBC's diverse financial services cater to a broad client base, enhancing career variety.
What to watch
- •Regulatory scrutiny in the financial sector can impact operations and job stability.
- •Adapting to rapid technological changes may challenge some employees.
- •High competition in the financial industry could pressure profit margins.
Why Royal Bank of Canada
- •RBC's focus on AI modernization differentiates it in the financial services sector.
- •The bank's commitment to sustainability reporting highlights its forward-thinking approach.
- •RBC's extensive role variety in finance transformation attracts diverse talent.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Royal Bank of Canada
Royal Bank of Canada (RBC) is one of Canada's largest banks and a leading financial services provider in North America, offering a wide range of financial products and services to personal, business, and institutional clients.
