Assistant Director of Housekeeping - Arizona Biltmore

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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About our property:

  The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the “Jewel of the Desert” since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/café, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.     Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world’s most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.   Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook 

What you will have an opportunity to do:

The Assistant Director of Housekeeping will be responsible for assisting in the direction of all Housekeeping activities ensuring compliance with Hilton's Brand Standards of products and services.

ESSENTIAL FUNCTIONS

• Distribute, delegate and direct workload to ensure maximum productivity and customer satisfaction with minimum outlay of expenses in terms of labor and material. Monitor and evaluated team member performance to ensure adherence to quality standards as stipulated by Hilton Brand Standards and Forbes. Coach and counsel team members when needed.

• Plan and monitor activities to ensure compliance with quality assurance standards. Inspect work in Public Space and Guest rooms and provide guidelines to ensure standards are met and deficiencies are corrected.

• Select and train Housekeeping team members in proper work procedures and techniques.

• Communicate effectively to conduct staff and departmental meetings. Attend various other related meetings to obtain and disseminate pertinent information.

• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for team members and ensuring proper labeling of hazardous supplies in accordance with the Hotel's Hazcom program.

• Maintain inventories of amenities, chemicals, in-room advertising, etc. to ensure items are in stock and reordered in a timely manner.

• Initiate and maintain professional relationships with existing and new vendors; ensuring consistent and clear communication.

• Assist Director with the preparation of annual budgets and monthly forecasts. Monitor and control budget throughout the year.

What are we looking for?

EDUCATION
Four (4) year college degree preferred

EXPERIENCE
At least two years management experience in hotel/housekeeping in property of 250 key or more required.

Compensation:

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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.