About the role
Location: Bangalore, India
Type: Full-time
Team: Customer Success
About AppsFlyer:
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25+ offices worldwide, we help the world’s top brands grow smarter through data. Our culture is built on ownership, empathy, and a relentless focus on customer success.
We believe in local empowerment backed by global excellence, and our Bangalore team is a key part of our APAC presence.
About the Role:
We’re looking for a Customer Success Manager to join our Bangalore office and support a portfolio of enterprise customers. This is a high-ownership role focused on driving product adoption, solving problems proactively, and maximizing customer outcomes.
As the face of AppsFlyer to your accounts, you'll serve as a trusted advisor, product expert, and growth partner, ensuring that customers extract real value and renew with confidence.
What You’ll Do:
- Manage the post-sales relationship for a portfolio of customers across India.
- Lead onboarding, training, and enablement sessions to set customers up for long-term success.
- Conduct regular check-ins, usage reviews, and strategic syncs to ensure engagement and satisfaction.
- Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
- Analyze customer data to surface insights, troubleshoot challenges, and recommend optimizations.
- Capture feedback and work closely with Product, R&D, and Support teams to drive improvements.
- Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
- Collaborate with internal teams, including Sales and Support drive results.
What You Bring:
- 3+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
- Strong relationship-building skills with experience handling multiple accounts.
- Clear and confident communicator across both technical and business audiences.
- Analytical thinker, comfortable working with data and turning insights into action.
- Proactive and solutions-driven with high personal ownership.
- Comfortable working in a fast-paced, multicultural, and evolving environment.
- Professional fluency in English.
Nice to Have:
- Exposure to mobile marketing, martech, or analytics platforms.
- Understanding of SDKs, APIs, or mobile attribution tools.
- Experience working with product or technical teams.
Why AppsFlyer:
- You'll join a team that values curiosity, growth, and meaningful impact.
- You’ll work with innovative customers and an experienced regional team.
- Our leadership invests in people, and your growth path is actively supported.
Aplyr's read
AppsFlyer is a mobile attribution and marketing analytics platform, attracting tech-savvy professionals focused on data-driven marketing solutions.
What's promising
- •AppsFlyer is a leader in mobile attribution, providing robust analytics for marketers.
- •The company has a global presence, offering opportunities in diverse locations.
- •Strong focus on innovation with roles in data engineering and product partnerships.
What to watch
- •The competitive adtech industry could impact AppsFlyer's market position.
- •Rapid growth may lead to challenges in maintaining company culture.
- •Limited public information about employee satisfaction and work-life balance.
Why AppsFlyer
- •AppsFlyer offers specialized roles in mobile SDK engineering and data attribution.
- •The company supports diverse languages, hiring for roles like Chinese-speaking support engineers.
- •Focuses on strategic partnerships, evident in roles like Product Partnerships Manager.
Aplyr’s read is generated by AI from public sources. Was it useful?
