Service Administrator

Service Administrator

Location: Karaganda, Kazakhstan
Work Arrangement: Hybrid

What we do at Weir

We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact

You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter—whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day, and help shape a more sustainable future.

What you’ll do

• Service Administration: Operate SAP CS to create, manage, and update service transactions; release orders for scheduling on the FSM Planning Board; maintain functional locations, equipment records, BOMs, and installed base linkage; register service enquiries, open job packs, and support service quotations and contract execution

• Operational Support: Monitor service costs, captured hours, and WIP; submit for review and sign-off in line with DOA; track service on-time delivery and identify improvement opportunities while supporting billing and order completion

• Customer & Engineer Engagement: Engage daily with service engineers to review job status, provide timely and professional service order updates, and support resolution of operational constraints in collaboration with internal teams

• System, Reporting & Administration: Maintain accurate system status for service jobs; support results analysis and order closure in line with contract terms; contribute to reporting, forecasting, document control, procurement support, and general administrative tasks

• Safety First: Demonstrate 100% commitment to our zero harm behaviours in support of our drive towards developing a world-class safety culture

What you’ll bring

Must-haves:

• Experience with ERP systems (service or sales administration within engineering, mining, or manufacturing preferred)

• Strong administrative and coordination skills with the ability to manage multiple priorities

• High attention to detail and accuracy in documentation

• Strong communication and problem-solving skills with commercial awareness

Nice-to-haves:

• Knowledge of SAP and FSM systems

• Experience supporting service teams across multiple regions

• Understanding of service contract management and order processing

• Proactive, solution-oriented mindset with strong stakeholder engagement

Why join Weir?

We live our values—Safety First, Do the Right Thing, Respect Each Other, Aim High, and Delight Our Customers.

We encourage our people to lead by example and shape their own career path in a dynamic, global environment. We’re building a diverse and inclusive culture where your ideas matter and your growth is supported.

Benefits

• Competitive pay

• Career development and learning support

• Access to global inclusion networks

• Regional and team-specific benefits

• Sharebuilder scheme

• Wellness support for you and your family

• Study support