Service Administrator

Aristocrat is seeking a dedicated Service Administrator to join our dynamic team in Greystanes, NSW, Australia. As a global leader in gaming content and technology, our mission is to bring happiness to life through the power of play. This role is vital to maintaining accurate service contract administration and providing essential support to our field staff and service department management. If you are driven, meticulous, and ready to contribute to a world-class team, this opportunity is for you!

What You'll Do

• Complete Monthly and ad hoc billings for both internal and external customers.

• Manage Service Support Dashboards, and run daily reports to update machine databases within our record keeping system

• Investigate billing enquiries and generate credit notes where applicable.

• Create and maintain customer contracts within our Systems.

• Apply increases to invoicing and monitor all contracts to ensure correct pricing is maintained.

• Provide support to the Service department including reporting, rostering and general enquiries.

• Work together with the Call Centre in assisting the team where needed

• Provide support for the field technicians

• Support Customer Online Portal

• General administrative duties as required, this could include arranging travel, meetings, PO’s expenses

What We're Looking For

• Minimum 2-3 years of experience in administration and customer service.

• Proven experience in process building and review.

• Sound knowledge of Microsoft Office products.

• Excellent teaming skills with a demonstrated ability to work with diverse teams.

• Strong problem-solving skills and the ability to identify areas of concern quickly.

• High-level oral and written communication skills.

• Attention to detail, delivery-focused, and comfortable working in a fast-paced environment.

• Self-motivated with a drive to completion and resolution.

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

• World Leader in Gaming Entertainment

• Robust benefits package

• Global career opportunities

Our Values

• All about the Player

• Talent Unleashed

• Collective Brilliance

• Good Business Good Citizen

Travel Expectations

None

Additional Information

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.