About the role
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Office, Various outside weather conditionsJob Description
When you're part of ThermoFisher Scientific, you'll do exciting work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people resources and chances to create meaningful contributions to the world. We are looking for a high-reaching Service Sales Manager to join our CMD (Chromatography and Mass Spectrometry Division) service commercial team.
The position is permanent and based out of Mumbai. In-person travels to customers in the assigned region is required along with service, commercial and other teams.
This role is ideal for a Science/Engineering graduate with relevant sales, business development or customer-facing experience, who wants to pursue a strategic sales and business analysis career at a global company.
DESCRIPTION
What will you do?
Service Commercial Business Management
- As a Service Sales Manager, you will drive service commercial business across West1 regions, focusing on contract renewals, warranty conversions, spares sales, and on-call service business
- Manage and grow the service contract portfolio, ensuring high contract coverage, renewal rates, and profitability across assigned territories
- Develop and execute strategies to convert warranty customers to comprehensive service contracts, maximizing customer lifetime value
- Drive spares business through proactive customer engagement and identification of customer needs with the help of regional service team
- Promote and sell on-call service offerings, qualification activities, hardware upgrades, software upgrades, and customized service products to customers
- Handle key customer accounts in the regions, initiating and building strong customer relationships
- Keep track of competition activities in the service commercial business and develop counterstrategies
Strategic Planning and Execution
- Formulate competitive and data-driven pricing quotations aligned with business objectives
- Develop regional business plans for the territories with clear revenue targets and growth strategies
- Coordinate cross-functional initiatives with service delivery, technical, and commercial teams
- Present business reviews and strategic recommendations to senior leadership
What's in it for you:
- Excellent career progression opportunities with a large and growing global organization
- Competitive salary, plus annual incentive bonus tied to performance
- Opportunity to work with cutting-edge analytical technology in the CMD division
- Comprehensive benefits package including health insurance and professional development
- Exposure to strategic business analysis and cross-functional leadership
- Work with a diverse, global team committed to enabling customers to make the world healthier, cleaner and safer
Location: Mumbai
REQUIREMENTS
Who we are looking for:
Essential Qualifications and Experience
- A degree in Science/Engineering graduate preferred; MBA or relevant business qualification is a plus
- 8-10 years of experience in service sales, business development, or commercial roles, preferably in scientific instruments, analytical equipment, or life sciences industry
- Proven track record of achieving revenue targets and driving business growth
- Experience in managing large customer base
Skills and Competencies
- Proficient in English in read, write and speak; knowledge of Hindi and regional languages is advantageous
- Strong business acumen with ability to analyze data and derive actionable insights
- Advanced proficiency in MS Excel for data analysis, reporting, and forecasting
- Excellent communication and presentation skills to engage and influence at all levels, from technical users to C-suite executives
- Strong negotiation skills with ability to close complex deals
- Sales-driven approach; strongly motivated by targets and business outcomes
- Strategic thinking combined with execution excellence
- Ability to work independently and manage time optimally to prioritize and complete tasks
- Proven ability to build and maintain long-term customer relationships
- Comfortable with frequent travel across region (40-50% travel expected)
- Able to adapt to a constantly evolving business environment and changing market dynamics
Preferred Experience
- Experience with CMD products (Chromatography, Mass Spectrometry, or related analytical instruments)
- Background in contract management and warranty programs
- Experience in data analytics and business intelligence
- Familiarity with pharmaceutical, biotech, research, or academic customer segments
Skills & Tags
Aplyr's read
Thermo Fisher Scientific is a powerhouse in biotechnology, attracting professionals passionate about advancing scientific research and innovation across diverse roles and regions.
What's promising
- •Thermo Fisher is a leader in the biotech industry, offering stability and growth potential.
- •The company invests heavily in R&D, fostering innovation and cutting-edge solutions.
- •Global presence provides diverse career opportunities across multiple regions and disciplines.
What to watch
- •High pressure and fast-paced environment may not suit everyone.
- •Complex organizational structure can lead to communication challenges.
- •Frequent acquisitions may result in uncertainty and change for employees.
Why Thermo Fisher
- •Thermo Fisher's broad product portfolio spans laboratory equipment to clinical diagnostics.
- •The company plays a crucial role in global scientific advancements and healthcare solutions.
- •Strong focus on sustainability and corporate responsibility sets it apart in the industry.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Thermo Fisher
Thermo Fisher Scientific is a global leader in serving science, providing a range of products and services to help researchers and scientists in laboratories and clinical settings.
