Senior Director, AI Enablement Development Manager

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As Senior Director, AI Enablement Development Manager within the AI Platforms & Solutions team, you'll be the operational backbone for CIBC's Artificial Intelligence (CAI) platform and its ecosystem of sub-products. Reporting to the VP, Enterprise AI Platforms & Solutions, you'll lead multiple development and QA teams to deliver, evolve, and optimize the CAI platform, including products such as Smart Library, Teams Notetaker, Agent Framework, Notebook/RAG engine, eCRM/Salesforce integrations, Outlook plugin, and Admin Console. You'll manage the full software development lifecycle, drive engineering standards, and ensure the platform meets enterprise needs for reliability, scalability, and performance. Your role will involve hands-on leadership, managing internal and vendor teams, balancing competing priorities, and fostering a culture of quality and continuous improvement. You'll also oversee release and quality governance, vendor relationships, and collaborate closely with stakeholders to translate business requirements into technical solutions.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you'll succeed

• CAI Platform Delivery & Roadmap Management – Own the end-to-end delivery lifecycle for the CAI platform and its sub-products, maintaining alignment with enterprise priorities and the VP's strategic vision.
• Engineering Leadership & Team Development – Directly manage and mentor multiple squads of developers, QA engineers, and technical leads, fostering a high-performance, accountable engineering culture.
• Priority & Change Management – Serve as the primary intake and triage point for development requests, making real-time prioritization decisions and managing scope changes with transparency.
• Release & Quality Governance – Oversee release management processes, ensure comprehensive QA coverage, and drive incident response and defect resolution in coordination with DevOps and InfoSec teams.
• Vendor & Partner Management – Manage delivery relationships with external vendors, ensuring adherence to commitments, quality standards, and timelines.
• Stakeholder Collaboration & Enablement – Partner with product leadership and other teams to translate business use cases into technical requirements, provide regular status reporting, and support enablement activities.

Who you are

• You’re a software engineering leader and bring 10+ years of software development management, including 5+ years leading multiple concurrent product/platform teams. You have deep technical expertise; your background includes AI/ML platform development, LLM integrations, or enterprise SaaS product delivery, and you have managed dev and QA teams in Agile/Scrum environments. You understand regulated environments. Financial services experience is preferred, and you are familiar with technology risk, compliance, and governance frameworks.
• Your influence makes a difference. You excel at managing blended teams and vendors. You have experience leading internal and vendor teams, holding partners accountable to delivery commitments, and driving performance across diverse groups.
• You put our clients first. You’re a strategic communicator and translate complex technical concepts into clear stakeholder updates and make tough prioritization decisions with transparency and confidence.
• You have a degree/diploma in. Computer Science or Software Engineering.
• Values matter to you. You bring your real self to work, and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 21st Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Artificial Intelligence (AI), Artificial Intelligence Algorithms, Artificial Intelligence Technologies, Cloud Applications, Cloud Computing, Cloud DevOps, Cloud Infrastructure, Data Quality, Data Security, Infrastructure As Code (IaC), Infrastructure Engineering, Microsoft Azure Cloud Services