Solution Consultant 

Solution Consultant 

Location: Austin, TX (hybrid)

Schedule: Full-time | Hybrid (2–3 days in office)

Work Authorization Notice:
At this time, we are unable to provide immigration sponsorship for this position. Candidates must have current, unrestricted authorization to work in the country where the role is based.

About Us
Togetherwork is a $250M recurring revenue SaaS business with more than 33 software applications serving over 12 vertical markets. We help communities, organizations, and businesses thrive by delivering purpose-built software that supports their missions and operations.

Headquartered on South Congress in Austin, TX, Togetherwork is scaling rapidly. We are customer-focused, execution-driven, and committed to operational excellence. Our teams value accountability, collaboration, and continuous improvement. We are building a modern data foundation to support our next phase of growth.

About the Role

Togetherwork is seeking a Solution Consultant to design, own, and deliver customer solutions that align business objectives with product capabilities. This role serves as a senior individual contributor within Professional Services and acts as a trusted advisor to customers throughout the solution lifecycle.

The Solution Consultant leads solution design, ensures alignment between customer needs and product capabilities, and maintains solution integrity through implementation and transition to Customer Success. This role partners closely with Project Managers, onboarding and configuration specialists, Product teams, and Customer Success to ensure solutions are scalable, implementable, and positioned for long-term success.

What You’ll Do

Solution Design & Customer Advisory

• Lead discovery sessions and workshops to understand customer business objectives, processes, and system requirements.
• Design end-to-end customer solutions aligned with business needs and Togetherwork product capabilities.
• Translate complex business requirements into scalable, implementable solution designs.
• Act as a trusted advisor to customers, guiding solution decisions, tradeoffs, and best practices.
• Own solution integrity throughout onboarding and implementation engagements.
• Partner with Project Managers, Onboarding Consultants, and Configuration Specialists to ensure solutions are executed according to design.
• Identify solution risks, dependencies, and complexity drivers; proactively manage or escalate issues.
• Ensure smooth transition of solutions to Customer Success and support teams.
• Collaborate with Sales on complex opportunities requiring solution expertise.
• Partner with Product teams to provide feedback based on customer needs and delivery experience.
• Operate within PMO governance frameworks to ensure alignment with implementation standards.
• Leverage tools, automation, and data insights for solution analysis, planning, and documentation.
• Use delivery insights and operational data to improve solution quality, scalability, and outcomes.
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