About the role
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for eight consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi AnAbout the role:
To oversee the day-to-day operations of the Housekeeping Department, including supervising all housekeeping and butler teams in conjunction with the Director of Housekeeping, ensuring full compliance with the policies and procedures established by Four Seasons The Nam Hai.
To ensure that the Housekeeping Department consistently delivers the highest standards of excellence in product quality, physical environment, and service.
To assist with general inventory management, including conducting inventories of cleaning supplies, guest amenities, and operating supplies, while maintaining proper control over stock issuance.
To manage housekeeping and butler personnel efficiently. To maintain effective communication with all departments. In the absence of the Director of Housekeeping, to ensure the smooth operation and overall management of the Housekeeping Department and all related areas.
Due to Vietnam law restrictions in visa and work permit, this position is open for Vietnamese citizens only
What you will do:
To plan and prepare daily assignments for room attendants and butlers, proactively manage staffing levels to address operational needs, and monitor performance to ensure established productivity targets are achieved.
To conduct daily briefings with room attendants, butlers, and supervisors to communicate hotel updates and share guest feedback.
To perform routine inspections of villas, public and back-of-house areas to ensure adherence to established standards, and communicate any discrepancies, missing items, or substandard work to supervisors/ attendants/ butler for corrective action.
To oversee the cleanliness and maintenance of guest rooms, public areas, and back-of-house facilities in strict accordance with Four Seasons Hotels standards and procedures.
To be familiar with all duties outlined in housekeeping job descriptions and ensure that established systems are followed, while being responsible for implementing ongoing training programs and assigned projects, and maintaining effective communication with other departments.
To perform daily maintenance inspections, ensuring all issues are promptly addressed and resolved, while working closely with Engineering to plan and execute preventive maintenance schedules effectively
To be fully familiar with all operating equipment in order to effectively train and guide staff on its proper use and handling
To be responsible for the implementation of ongoing training programs and assigned projects, ensuring effective execution and continuous improvement
Monitor training of new employees
To interact with guests and handle all inquiries and requests with the highest level of hospitality and professionalism, accommodating special requests whenever possible. To resolve guest complaints effectively and assist with all inquiries related to hotel services, operating hours, key personnel, in-house events, and directions. To ensure all guest requests are responded to accurately and in a timely manner, through both in-person and telephone communication
Keep open communicate with DOH and have regular meetings
What you bring:
Two + years experience working in hotel industry or similar environment
Good communication skill
What we offer:
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Complimentary laundry for employee uniform
Complimentary Employee Meals
Complimentary Employee Transportation from/to Danang center
Schedule & Hours:
This is a full-time position
44 working hours per week
Aplyr's read
Four Seasons is a global leader in luxury hospitality, attracting professionals passionate about delivering exceptional guest experiences in opulent settings.
What's promising
- •Four Seasons is renowned for its commitment to luxury and personalized service.
- •The company offers diverse career paths in hospitality, from culinary arts to technology.
- •Four Seasons invests in employee development, enhancing skills and career growth.
What to watch
- •High expectations for service excellence can be demanding for staff.
- •The luxury market is sensitive to economic downturns, affecting job stability.
- •Limited public information about internal career progression and employee satisfaction.
Why Four Seasons
- •Four Seasons emphasizes a strong culture of service excellence and attention to detail.
- •The company is known for its innovative approach to hospitality technology.
- •Four Seasons maintains a global presence with a consistent luxury brand experience.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Four Seasons
Four Seasons Hotels and Resorts is a Canadian-based international luxury hospitality company that manages and operates a portfolio of luxury hotels and resorts worldwide.
