Head of Comms

About the Role

We are looking for our first Head of Communications to join Headway at a pivotal time for our company. In this role, you will lead a team responsible for defining, shaping and amplifying Headway’s story among a diverse set of audiences - patients, providers, payers, investors and employees -  establishing Headway as the trusted leader in the mental health category.  You will report to the Head of Brand, PMM & Communications and your team’s work will span corporate, product, consumer, financial and internal communications.  

As a masterful storyteller, you will be responsible for taking complex business initiatives and turning them into stories that are easy to understand, dynamic, memorable and influential in the market.  Given the nature of our industry, you’ll rely on your strong instincts and problem-solving skills to help us navigate highly regulated, sensitive dynamics. And as someone who loves the art & science of the job, you’ll leverage data, creativity and innovation to continue pushing the team forward, finding new ways to seize share of voice, drive key messages and foster positive sentiment in the market. 

You Will:

• Build our Communications Strategy:  Define our role & approach to communications at Headway, including the right channels and KPI’s that map back to our business objectives.  
• Craft Headway’s Most Important Stories: Demonstrating a deep understanding of our diverse audiences, business and industry dynamics, develop and steward core corporate, consumer, product, financial, and internal narratives that position us as a thought leader in mental health. Leverage data & AI to fuel an always-on machine of insights and creative storytelling.  In partnership with our executive team, help shape and amplify their voices as category experts.  
• Drive Share of Voice: Identify the channels, forums where our stakeholders are paying attention and then deliver outsized, positive attention for Headway in those channels
• Build & Protect Headway’s Reputation:  Working closely with cross-functional partners, anticipate and manage the communications implications of business and industry news. ​​Lead reputation and crisis planning, anticipating how issues may impact multiple sides of the marketplace and responding with clarity and care. 
• Turn Employees into Brand Advocates:  Ensure clear, consistent messaging that drives alignment, engagement, and trust across the organization during periods of growth and change.
• Attract & Retain a High-Performing Team:  Lead a team of communications professionals operating at the highest levels; consistently pushing them to grow and drive increasing impact in the org. 

You’d be a great fit if…

• You have 14+ years of experience and at least 7 years of management experience in communications, for healthcare, consumer or tech companies. 
• You’ve successfully led corporate, consumer and internal communications at high-growth, complex organizations