About the role
Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Shift4 is expanding globally and hiring POS Technical Support Representatives to work with customers!
This is a contract role within Columbia.
Summary
The Positouch POS Support Associate provides technical support for Positouch POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction.
Responsibilities
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
- Identify and resolve terminal/POS system issues through logical troubleshooting.
- Analyze call logs to identify trends and underlying problems.
- Provide solutions by guiding merchants through corrective steps.
- Research and resolve credit card terminal issues for merchants and external sales partners.
- Receive and resolve inbound calls, emails, chats, tasks, and tickets.
- Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public.
- Complete projects under tight deadlines while managing competing priorities.
- Demonstrate exemplary performance and attendance.
- Be flexible in work hours to support 24/7 Call Center needs.
- Perform other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- 2+ years of technical support/troubleshooting experience.
- Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus.
- Excellent listening, written, and verbal communication skills.
- Strong problem-solving skills with attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced call center environment.
- Ability to interact and coordinate with other departments.
- Adaptable to change and creative in problem-solving.
- Proficient in relevant computer applications.
- Bilingual (English/Spanish) is a plus but not required.
- Experience in banking or credit card processing preferred.
- Knowledge of customer service core principles and practices.
- Familiarity with Microsoft Office Suite.
#LI-SM2
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Aplyr's read
Shift4 Payments is a fintech innovator offering secure payment solutions, attracting tech-savvy professionals focused on advancing digital transactions.
What's promising
- •Shift4 Payments has a robust suite of payment solutions catering to diverse business needs.
- •The company is expanding rapidly, creating numerous job opportunities in tech and support roles.
- •Shift4's focus on security aligns with increasing demand for safe digital payment solutions.
What to watch
- •The payment processing industry is highly competitive, posing challenges for market share growth.
- •Shift4's rapid expansion may strain internal resources and affect operational efficiency.
- •Limited public information about employee satisfaction and company culture.
Why Shift4 Payments
- •Shift4 Payments integrates seamlessly with various POS systems, enhancing business operations.
- •The company offers end-to-end payment solutions, reducing reliance on multiple vendors.
- •Shift4's technology supports a wide range of industries, from retail to hospitality.
Aplyr’s read is generated by AI from public sources. Was it useful?
About Shift4 Payments
Shift4 is a leading payment processing technology company that provides a comprehensive suite of solutions for businesses of all sizes, enabling them to accept payments securely and efficiently.
