Data Center Cloud Operations Manager

The Managed Services Data Center Cloud Operations Manager is responsible for the day-to-day Team management and operational management of U.S.-based data center environments supporting internal systems and InterSystems’ Clients. This role ensures high availability, operational excellence, and compliance across third-party facilities while coordinating closely with internal infrastructure, platform, and application teams.

The manager leads operations staff and vendors, governs colocation provider relationships, and supports modern infrastructure platforms including software-defined storage, converged infrastrus, and containerized environments.

Key Responsibilities

Data Center Operations

• Manage daily operations across one or more colocation data center facilities, serving as the primary operational point of contact
• Coordinate remote hands, maintenance windows, and incident response with colocation providers
• Ensure availability and reliability of power, cooling, space, network connectivity, and physical security
• Lead incident management and root cause analysis (RCA) involving internal teams and third-party providers
• Maintain and enforce SOPs, runbooks, access procedures, and escalation paths

Infrastructure & Platform Support

• Support enterprise infrastructure platforms including:
  • Dell PowerFlex and other software-defined storage systems
  • Nutanix and VMware converged infrastructure
  • Kubernetes platforms (e.g., Spectro Cloud–managed environments)
• Partner with Systems, Platform, and Cloud teams to support hardware lifecycle events, upgrades, and capacity expansions
• Ensure operational readiness for containerized and virtualized workloads deployed in colocation facilities

Team Leadership

• Lead and develop data center operations staff and contractors supporting colocation environments
• Define staffing models, on-call rotations, and escalation coverage
• Promote operational discipline, documentation quality, and continuous improvement

Vendor & Provider Management

• Manage colocation providers, hardware vendors, network carriers, and service partners
• Oversee SLAs, maintenance coordination, access controls, and service delivery
• Support contract reviews, renewals, and capacity planning discussions with providers

Capacity, Asset & Lifecycle Management

• Plan and manage rack space, power, and cooling capacity within colocation facilities
• Oversee hardware installs, decommissions, migrations, and inventory accuracy
• Maintain documentation for layouts, power chains, network connectivity, and platform dependencies

Security, Compliance & Risk

• Enforce physical security policies and access governance in third-party facilities
• Support audits and compliance requirements (e.g., SOC, ISO, HIPAA, PCI, as applicable)
• Identify operational risks related to colocation dependencies and drive mitigation strategies

Cross-Functional Collaboration

• Work closely with Solution Portfolio Director, Architecture Director, infrastructure architects and technical leadership to align data center operations with platform architecture, capacity planning, and long-term technology roadmaps
• Act as a key interface between Facilities, Network, Systems, Cloud, Security, and Application teams
• Support disaster recovery planning, testing, and execution
• Participate in change management, architecture reviews, and platform readiness assessments

Required Qualifications

• Bachelor’s degree in Information Technology, Engineering, or related field (or equivalent experience)
• 7+ years of data center or infrastructure operations experience, with significant colocation exposure
• 3+ years in a leadership or mana