About the role

Customer Facing & Order Management Representative

Join our team at Essity, where we are dedicated to improving well-being through leading hygiene and health solutions. As a Customer Facing & Order Management Representative, you will play a key role in ensuring our customers receive exceptional service and support.

About the Role

In this role, you will be the primary point of contact for our customers and Sales & Marketing teams. Your responsibilities will include providing timely and effective administrative support, managing customer requests, and collaborating with various teams to enhance the customer experience. We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace.

We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk.

What You Will Do

Serve as the main point of contact for customers and Sales & Marketing teams, aiming for first call resolution.
Manage customer requests and queries in collaboration with sales representatives.
Provide timely and effective administrative support, ensuring excellent customer experience.
Proactively manage exception-based tasks to enhance the customer experience.
Interact with service specialists for deeper knowledge and further investigation when needed.

Who You Are

Strong customer focus, dedicated to delivering high levels of customer service and meeting commitments.
Experience in customer service, handling enquiries, complaints, and requests effectively.
Well-organised, able to prioritise workloads, and comfortable with interruptions.
Natural ability to form relationships and network effectively.
Confident user of Microsoft Packages (Word, Excel, PowerPoint, Outlook, MS Teams).
Previous experience in a Business-to-Business Customer Service environment is advantageous.

What We Can Offer You

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.

#LI-SA2

Application End Date:

05 ago. 2026

Job Requisition ID:

Essity263223

Aplyr's read

Essity is a leader in hygiene and health products, attracting professionals in engineering, logistics, and management roles across its global operations.
Synthesized from recent postings & public sources

What's promising

•Essity's global presence offers diverse career opportunities in multiple regions.
•The company invests in sustainable practices, appealing to environmentally conscious job seekers.
•Essity's focus on innovation in health and hygiene products drives industry advancement.

What to watch

•Essity operates in a highly competitive consumer goods market, impacting job security.
•The company's global scale may lead to complex organizational structures.
•Limited public information about work-life balance and employee satisfaction at Essity.

Why Essity

•Essity's commitment to sustainability sets it apart in the hygiene sector.
•The company offers roles in niche areas like professional hygiene and consumer tissue.
•Essity's diverse product range provides varied career paths within the organization.

Aplyr’s read is generated by AI from public sources. Was it useful?

About Essity

Essity

essity.com

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Essity is a global hygiene and health company that develops, produces, and sells personal care products, consumer tissue, and professional hygiene products.