About the role

Aplyr's Quick Take

This role is about providing technical support for FIS's Treasury and Payments applications, focusing on troubleshooting issues and ensuring client satisfaction. It requires monitoring payment processes and documenting client interactions. It's primarily an individual contributor role with a client-facing aspect.

Good fit

Ideal candidates have 6-8 years of experience in client services within a banking or financial environment, with strong problem-solving skills and the ability to work independently. A background in treasury operations and familiarity with SWIFT messaging is essential.

Worth noting

The position requires flexible, rotating shifts, which may not suit everyone. The emphasis on client interaction suggests strong communication skills are critical, and experience with specific FIS applications is a plus.

Treasury/ Payment Application Support Senior – 6-8 Yrs – 24/5 Rotational Shift – Pune

About the team

Enhanced Application Managed Services (EAMS) team provides functional support to the FIS products and client’s Treasury and Payments business operations.

What you will be doing

Candidate will provide in-depth product support to AMS clients by monitoring the payment/statement lifecycle and resolving issues raised by clients.
Support FIS solutions and ensure the quality and utilization of FIS products satisfy client needs.
Recreate, document client issues and troubleshoot problems to support product quality
Experience in documenting SOPs to support daily operations

What you bring:

6-8 years of proven Clients Services experience in a Treasury / Banking or Financial environment.
Ready to work in flexible rotating shifts.
Understanding of SWIFT confirmations - MT300, MT5XX
Understanding of SWIFT Payments MT101, MT202,MT210 and ISO Pain XML messages
Understanding of SWIFT MT1xx, MT9xx, MT3xx and ISO XML messages
Understanding of Bank statements - MT9XX and CAMT53
Knowledge of treasury operations , Cash Management, Accounting, Bank Reconciliation, Settlements, Payments.
Experience with ticketing tool (such as Remedy, SNOW) around incident management and understanding of application support domain
Strong client interaction facing role experience

Skills

Ability to build, maintain strong client relationships.
Excellent problem-solving skills.
Able to take the initiative and work independently or in a team
Strong desktop computing skills in MS office – PowerPoint, Visio and Excel

Nice to have

Experience in FIS Trax, Quantum applications or any Treasury Management System (TMS) application
Basic understanding of IT tools and servers
Understanding of database architecture

What we offer you

A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!
A competitive salary and benefits
A variety of career development tools, resources and opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Aplyr's read

FIS is a global financial technology leader, attracting professionals in software, analytics, and sales, dedicated to advancing banking, merchant, and capital market solutions.
Synthesized from recent postings & public sources

What's promising

•FIS offers diverse career opportunities across global locations, including roles in technology, sales, and analytics.
•The company is a leader in financial services technology, providing innovative solutions to major financial institutions.
•FIS invests in cutting-edge technology, such as AI and machine learning, enhancing its product offerings.

What to watch

•FIS faces intense competition from other financial technology firms, impacting market share.
•The company has undergone significant restructuring, which may affect job stability.
•Complexity in global operations can lead to challenges in coordination and communication.

Why FIS

•FIS has a strong focus on integrating advanced technologies like AI into financial services.
•The company provides comprehensive solutions across banking, merchants, and capital markets, offering a broad industry impact.
•FIS supports a wide range of financial institutions, from small banks to large capital markets, showcasing its versatility.

Aplyr’s read is generated by AI from public sources. Was it useful?

About FIS

FIS

fisglobal.com

View company

FIS is a global leader in financial services technology, providing software, services, and technology solutions for merchants, banks, and capital markets firms.