About the role

Aplyr's Quick Take

This role is about leading insurance operations transformation projects in Hong Kong and APAC, focusing on underwriting and claims for various insurance sectors. It's a senior-level, client-facing position that requires managing teams and advising high-level stakeholders on strategy and implementation.

Good fit

Ideal candidates have 9-12 years in consulting or insurance operations, with a strong background in underwriting and claims transformation. They should be comfortable influencing senior executives and have experience with large-scale projects.

Worth noting

The role requires fluency in English, Cantonese, and Mandarin, which may limit the candidate pool. Additionally, there's an emphasis on AI and digital capabilities, indicating a modern approach to insurance operations.

Principal Consultant – Insurance Operations, Underwriting & Claims

Location: Hong Kong (Hybrid) | Practice Area: Insurance | Type: Permanent

Lead the future of insurance operations transformation across Hong Kong and APAC

The Role

Capco is seeking an experienced Principal Consultant to join our Hong Kong Insurance practice, leading complex transformation engagements across Operations, Underwriting, and Claims for Life, Health, and General Insurance clients.

This is a high-impact client-facing role focused on helping insurers modernise operating models, optimise customer and claims journeys, embed digital and AI-enabled capabilities, and deliver measurable business value. You will act as a trusted advisor to senior stakeholders while leading multidisciplinary teams across strategic transformation programmes.

What You’ll Do

Lead end-to-end insurance operations, underwriting, and claims transformation engagements across Hong Kong and APAC markets
Design and implement target operating models, process optimisation initiatives, and AI-enabled operational improvements across Life, Health, and General Insurance
Advise senior client stakeholders including COO, CUO, Head of Claims, and Operations leaders on transformation strategy and execution
Lead cross-functional programme delivery teams spanning consulting, technology, operations, data, and vendor partners
Contribute to business development, proposition development, thought leadership, and mentoring across the Insurance practice

What We’re Looking For

9–12 years of experience across consulting and insurance operations, underwriting, or claims transformation within Life, Health, or General Insurance
Strong expertise in underwriting frameworks, claims operations, process optimisation, and insurance operating model transformation
Experience delivering large-scale transformation programmes involving core insurance platforms such as Guidewire, Duck Creek, LifeAsia, or PolicyAsia
Strong stakeholder management, programme leadership, and communication skills with the ability to influence senior executives in regulated environments
Professional fluency in English, Cantonese, and Mandarin

Bonus Points For

Experience with AI, intelligent automation, workflow tooling, or GenAI-enabled use cases within underwriting or claims operations
Knowledge of Hong Kong Insurance Authority regulations including HKRBC, GL21, GL36, IFRS 17, and PDPO
Certifications such as PMP, PRINCE2, Lean Six Sigma, Scrum, ANZIIF, CII, FLMI, ACS, or AIC
Experience contributing to proposals, RFP responses, and insurance consulting business development initiatives
Postgraduate qualifications such as MBA, MSc, Actuarial, or related disciplines

Why Join Capco

Deliver high-impact transformation programmes for leading insurance institutions across Hong Kong and APAC
Work in a collaborative, flat, and entrepreneurial consulting culture where your ideas and expertise drive change
Access continuous learning, leadership coaching, certifications, and global career mobility opportunities
Be part of a team shaping the future of insurance operations, underwriting, claims, and digital transformation
Help clients unlock the value of AI, automation, and modern operating models across financial services

Inclusion at Capco

We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.

Skills & Tags

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Aplyr's read

Capco is a global management and technology consultancy focused on the financial services sector, attracting professionals with expertise in banking, insurance, and digital transformation.
Synthesized from recent postings & public sources

What's promising

•Capco specializes in financial services, offering tailored solutions for banking and insurance clients.
•The company emphasizes digital transformation, providing opportunities to work with cutting-edge technology.
•Capco's global presence allows for diverse project experiences across different markets.

What to watch

•High-pressure environment due to demanding client expectations in the financial sector.
•Work-life balance can be challenging with frequent travel for client engagements.
•Limited public information about career advancement and internal mobility opportunities.

Why Capco

•Capco's focus on financial services differentiates it from more generalized consultancies.
•The company offers a blend of management and technology consulting, appealing to hybrid skill sets.
•Capco's culture emphasizes innovation in financial technology, attracting tech-savvy professionals.

Aplyr’s read is generated by AI from public sources. Was it useful?