Director, Membership Services Operational Excellence

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

WHOOP is hiring a Director of Membership Services Operational Excellence to architect and scale world-class service operations that elevate the member experience. This leader will translate the Membership Services vision - We empower every member to perform every day - into measurable operational outcomes, driving efficiency, quality, and continuous improvement across systems, processes, and teams. Reporting to the Vice President of Membership Services, this role will serve as a strategic operator and culture carrier, ensuring that operational excellence fuels long-term member loyalty and business impact.