Customer Success Manager

Confirmed live in the last 24 hours

WalkMe

Tokyo

On-site

Posted March 11, 2026

Job Description

Industry leader? Well, how about an industry creator?!

At WalkMe, now an SAP company, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to pinpoint and resolve digital friction, regain control of their tech stack, and be better equipped to manage future change. With over 1,600 clients, including 55 Fortune 100 companies and 6 Fortune 10 companies working with us daily, we’re transforming how enterprises interact with their technology.

So, if you’re an expert in your field, and looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

WalkMe では、既存および新製品の提供を通じて顧客の契約更新と拡大の機会を獲得し、維持し、推進するための経験豊富なカスタマーサクセスマネージャー（CSM）を募集しています。CSM は、WalkMe の顧客ポートフォリオの販売後のライフサイクルを完了させ、各顧客の支持者としてサービスを提供し、各アカウント内での WalkMe の拡大を促進します。東京オフィスの Manager, Customer Success Manager に報告していただきます。

WalkMe is looking for an experienced Customer Success Manager (CSM) to engage, retain and drive our customer renewals and expansion opportunities through our existing and new product offerings. The CSM completes the post-sales lifecycle for WalkMe’s portfolio of customers, serving as an advocate for each customer and accelerating the expansion of WalkMe within each account. The ideal candidate will be as passionate about WalkMe solutions as they are about providing an exceptional experience for every customer. You will report to the Customer Success Manager in our Tokyo office.

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